Teller I

Position Summary: 

Under general supervision, provides outstanding service to customers through the performance of Teller duties and completes assigned branch duties. Facilitates customer awareness and education of bank capabilities, tools and resources.

Essential Functions: 

 Performs all duties related to the processing of internal and external customer paying and receiving transactions. 

 Completes daily cash balancing of till. 

 Provides excellent customer service assisting, responding to, and resolving internal and external customer inquiries.

 Uses opportunities wisely to promote the bank and sell and cross-sell bank products and services.

 Assists head teller with teller line operations through the performance of assigned duties.

 Attends required meetings and training seminars.

 Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.

 Handles sensitive and confidential information with discretion and strict adherence to established policies and procedures to maintain branch security.

 Performs other duties as assigned.   

Position Requirements (Knowledge/Skills/Abilities)

 Basic knowledge of MS Office with the ability to learn other job specific software applications.

 Knowledge of basic accounting skills for balancing cash drawers and completing customer transactions.

 Strong written and oral communication skills and ability to distill and convey information in a compelling manner.

 Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints.

 Skill in adopting technological advancements and facilitating into current and future responsibilities.

 Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.

 Ability to handle sensitive and confidential information with discretion and strict adherence to established policies and procedures to maintain branch security.

 Ability to identify and resolve problems in a timely manner; and work with others to solve.

 Ability to anticipate, monitor, and meet the needs of customers and respond in an appropriate manner.

 Ability to make financial transactions accurately and efficiently.

 Ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team

 Ability to understand information/data; make connections; draw conclusions.

Education/Experience: 

 High school graduate or GED.

 Minimum 3 months cash handling; and customer service experience and/or sales role.

 Possesses a strong desire to help others and take pride in providing excellent customer service.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.  Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.  

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.  

The specific statements shown in each section of this position description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.