What are the responsibilities and job description for the Full Time Teller position at Old Second National Bank?
Who We Are
At Old Second, you're first. For more than 150 years, we've put businesses and individuals throughout the Chicago area first.
We've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
We value community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
Join us as we continue our growth story together.
Position Overview
The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.
Essential Job Functions
At Old Second, you're first. For more than 150 years, we've put businesses and individuals throughout the Chicago area first.
We've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
We value community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
Join us as we continue our growth story together.
Position Overview
The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.
Essential Job Functions
- Provide quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).
- Process checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
- Process various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier's checks.
- Count, prove, and package currency according to policy and procedure. Balance cash drawer and research all teller differences within the specified timeframe.
- Effectively use technology to accurately complete customer transactions.
- Participate actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
- Maintain flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.
- High School Diploma or equivalent;
- Six months of related experience (cash handling, customer service, office, etc.)
- Must work onsite to perform responsibilities of this position.
- Excellent customer service skills
- Professional communication skills
- Cash handling
- Accurate with focus on attention to details
- In-depth customer service, cash handling, and sales experience strongly preferred.
- Experience resolving customer service issues and providing exceptional customer service.
- Prior experience balancing a cash drawer.
- Prior experience in banking.
Salary : $17 - $20
