What are the responsibilities and job description for the Patient Financial Counselor position at Old Vineyard Behavioral Health Services?
At Old Vineyard Behavioral Health Services, we are helping to create brighter, healthier futures for our patients and their families. We are the Piedmont Triad's only private psychiatric hospital meeting the chemical dependency illnesses and behavioral healthcare needs of those in our community. Our 164-bed inpatient services for adolescents through senior adulthood offers comprehensive and individual assessments, psychiatric evaluation and medication stabilization, daily group therapy and personalized aftercare planning. We also offer a Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the Centers for Medicare and Medicaid Services.
We are passionate about our work and are looking for individuals who share in this passion. We are currently seeking a Patient Financial Counselor to join our talented and caring team. Must be highly organized with strong multitasking skills and the ability to communicate effectively both verbally and in writing.
POSITION SUMMARY: The Patient Financial Counselor is responsible for the following:
- Self-pay collections at the time of services prior to patient discharge and beyond.
- Estimating patient balances by utilizing insurance verification information to calculate what the patient is expected to pay prior to discharge.
- Obtaining necessary documents, pay stubs, and other needed information for determination of charity care.
- Maintains collections logs with accuracy.
- Reports collection trends, problems/issues arising out of self-pay collections.
- Maintain current on all private and government payer billing regulations and policy.
JOB REQUIREMENTS:
- High school diploma or equivalent
- Minimum of two years' experience in patient collections
REQUIRED SKILLS:
- Ability to interact with diverse and stressful situations in calm and professional manner.
- Must be detail-oriented with a high degree of accuracy.
- Strong oral and written communication skills.
- Strong organizational and computer skills (Microsoft Office).
- Thorough understanding of third party payer payment methods. Strong negotiation skills.
- Ability to provide Service Excellence to all customer of facility.
- Excellent time management skills.
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- patient accounting: 1 year (Preferred)
- Microsoft Word: 1 year (Preferred)
Ability to Relocate:
- Winston-Salem, NC 27104: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $24
