What are the responsibilities and job description for the Client Care Coordinator position at Older Wiser Life Services?
The OWLS Client Care Coordinator is responsible for all areas of client service delivery, client scheduling, caregiver placement, orientation and scheduling. This is a crucial role in the support network we provide for all our caregivers as well as clients ask their families. To apply, send your resume to info@visitowls.com or contact us at 216-282-6957 to schedule a conversation.
Qualifications:
- Associates Degree or similar in related experience and/or training.
- Experience in home care or knowledge of the healthcare industry preferred.
- Requires proficiency in word processing and computer skills.
- Must possess and demonstrate excellent communication skills, leadership skills, organizational skills, and customer service techniques.
- Must perform and manage multiple responsibilities concurrently and work well under pressure.
- Possession of the emotional and mental maturity necessary for establishing and
- maintaining a good work relationship with the client, client’s family, and the personnel of the Company.
- Reliability of transportation.
Responsibilities:
- Answers the telephone and performs Lead Intakes and Employment Inquiries.
- Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.
- Orients caregivers and maintains current caregiver files in accordance with policies and procedures.
- Records employee information such as profile data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.
- Maintains client, employee, payroll, billing and related accounting databases.
- Visits prospective clients as services begin to introduce OWLS’ care.
- Performs Customer Service Calls to all Clients regularly and documents conversations.
- Schedules shifts by matching caregiver qualifications and availability to clients needs.
- Supervises caregivers and completes performance appraisals for caregivers at specified intervals.
Organizational Relationship: Reports to Director, works with RN, LPN and LSW Care Managers as well as other Client Care Coordinators.
Functional Abilities: Data Entry/Typing, Microsoft Office Suite, Communication Skills, Time Management and Organizational Skills. Lift 20 lbs.
Position Classification/Compensation: This is a full time non-exempt hourly position and requires time in office and in the field with rotating on-call participation. Hourly rate is commensurate with experience.
As a Community based Company, we value any employee contacts and circles of friends as an extension to The OWLS Community. We have instituted a referral bonus program in which you may choose to participate as you contribute to The OWLS’ growth.