What are the responsibilities and job description for the Front Desk Supervisor position at Oldham Goodwin?
Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Have the ability to supervise front desk team and accept additional responsibilities assigned by the Assistant General Manager. Responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.
Requirements:
- 2 years hotel guest services experience
- Exhibits strong customer service skills, including multi-tasking
- Ability to have flexible schedule and able to work any shift
- Is a problem solver
- Open to cross-training and assisting in other departments as necessary
Specific duties include, but are not limited to, the followi
- Provide the highest quality of service to the customer at all times
- Check guests in and out in an efficient and friendly manner
- Promptly, effectively, and empathetically assist with guest requests and complaints
- Be very knowledgeable of Marriott Rewards program and promotions
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Be knowledgeable of the local area, including: shopping, entertainment, and dining
- Take reservation requests efficiently
- Block rooms and handle special requests
- Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures
- Oversee training of front desk agents to ensure continued guest satisfaction and adherence to all hotel policies and procedures
- Complete any other related task given by manager
