What are the responsibilities and job description for the Referral Specialist - Yolo (West Fairfield) position at OLE Health?
POSITION TITLE: Referral Specialist - Yolo (Will sit in West Fairfield)
DEPARTMENT: Referral Coordination
REPORTS TO: Referral Coordination Manager
SUPERVISION GIVEN: None
LOCATION: West Fairfield, CA
HOURS: 40 hours a week, Mon to Fri
PAY RANGE: $25.68 To $31.39 Hourly
About CommuniCare OLE
Established in 2023, CommuniCare OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays 1 Float Holiday
- 4% Employer Match for 403(b) retirement plan
- 40 hours of make up time a calendar year
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
JOB SUMMARY: The Referral Specialist is a member of the CommuniCare OLE clinical care team and works in continuous partnership with the patient, their family when appropriate, CommuniCare OLE care team, and relevant community partners to improve health outcomes and meet the patient’s desired health and wellness goals by:
- Serving as the contact point, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources
- Facilitating access to internal and external services
- Identifying and addressing gaps in care
- Increasing patient’s ability for self-management and shared decision-making
KNOWLEDGE OF WORK
| Knowledge of Organizational Improvement Methods |
| Knowledge care coordination best practices |
| Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines |
DUTIES AND RESPONSIBILITIES
| Supports and collaborates with primary care provider by processing referrals to specialty care providers and communicating and documenting barriers to that care. |
| Ensures closed-loop patient referrals (both internal and external), including documentation and data maintenance. |
| Facilitates patient access to appropriate medical and specialty providers |
| Communicates updates regarding specialty provider access to direct supervisor. |
| Processes initial consult authorization to specialty office. |
| Schedules patient transportation to specialty provider appointment, if needed |
| Schedules translation services for the specialty appointment, if needed |
| Documents test result data correctly and consistently in the EMR |
| Collaborates with care coordinators in processing live-medical referrals |
| Documents timely and efficiently in EMR |
| Attends appropriate training courses/webinars and meetings |
| Provides feedback for the improvement of referral coordination processes |
| Performs other duties as assigned |
EDUCATION, EXPERIENCE, TRAINING
- High School Diploma or equivalent.
- Experience working with diverse populations; displays respect and sensitivity to cultural diversity.
- Experience working in community health setting.
- Strong collaborative skills; ability to effectively and appropriately engage members of the care team, other clinic departments, leadership, and external community partners.
- Exceptional communication skills; ability to effectively engage patients and assess needs and concerns to ensure that the patient is referred appropriately.
- Excellent in-person and phone customer service skills; able to manage difficult and emotional patient situations and to respond promptly to patient needs.
- Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
- Strong verbal and written communication skills required; Bilingual (English/Spanish) required.
- Must certify and remain current in CPR.
CommuniCare OLE requires pre-employment drug-testing (4-panel drug-test includes: amphetamines, cocaine, opiates, and PCP).
Salary : $2,000
