What are the responsibilities and job description for the Senior Technical Account Manager position at Oleria Security?
Job Overview:
Oleria is revolutionizing access control tooling for enterprise SaaS applications. As a Senior Technical Account Manager, you will play a pivotal role in setting the standard and building the framework for this crucial role within our organization.
You will leverage your business-minded technical expertise, rich product knowledge, exceptional customer success skills, cross-functional team collaboration, and the ability to lead via influence to build enduring relationships with our customers.
You are one of our top product evangelists who loves to help prospects and customers understand the impact and value of Oleria's solution. Internally, you are a top customer advocate, ensuring that customers are receiving world-class service and support, and that customer feedback is being incorporated in our roadmap.
Responsibilities:
- Become an Oleria product and Identity and Access Management (IAM) category expert.
- Closely collaborate with Oleria's sales team to drive the pipeline, turning prospects into customers by conducting compelling solution demos and orchestrating successful pilots/POCs.
- Develop and maintain strong customer relationships built on a foundation of trust, driving customer satisfaction and success to build long-term customer value and business growth.
- Act as our customers' primary point of contact for product evaluation and usage, addressing their technical requirements and issues, ensuring a seamless customer experience.
- Synthesize and prioritize customer feedback into actionable product requirements, collaborating directly with the product and engineering team to evolve our roadmap.
- Assist in creating and delivering training materials and product documentation for customers.
- Manage the customer onboarding process, ensuring effective adoption of our product.
- Collaborate directly with the sales team and founders on new business opportunities and account expansions.
- Support contract renewal processes.
Requirements:
- 5 years experience as a Technical Account Manager, Sales Engineer or Customer Success Manager in enterprise solutions, preferably within the cybersecurity industry.
- In-depth understanding of cybersecurity concepts and technologies.
- Excellent customer service skills with a focus on delivering exceptional customer experiences and ensuring a constructive and collaborative approach to problem-solving.
- Proven ability to manage multiple accounts effectively, driving customer success and achieving sales goals.
- Robust technical acumen, capable of understanding and articulating complex technical subjects to different audiences.
- Exceptional interpersonal skills and the ability to network and build trusting relationships effectively.
- Strong personal accountability and the ability to self-prioritize in a dynamic startup environment.
- Demonstrated ability to drive creation and delivery of processes, programs, content and resources as needed to fill gaps and drive successful outcomes for Oleria teams, prospects and customers.
- Ability to flourish in a dynamic, evolving and sometimes ambiguous startup environment.
- Embrace a mindset of continuous improvement and ongoing personal growth.
- Proficiency in Salesforce and Google Workspace.
- Excellent communication skills, as well as the ability to lead via influence.
- Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
