What are the responsibilities and job description for the Bilingual Customer Service Representative position at Olga Godoy Bridal Alterations?
Job Overview
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our team. This role is essential in providing exceptional customer support to our diverse clientele. The ideal candidate will be fluent in both English and Spanish, enabling effective communication with customers from various backgrounds. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
Duties
- Provide outstanding customer support via phone, email, and chat in both English and a Spanish
- Assist customers with inquiries related to services, ensuring clarity and satisfaction.
- Maintain accurate records of customer interactions and transactions through data entry.
- Handle complaints and resolve issues promptly while maintaining a professional demeanor.
- Collaborate with team members to improve service processes and enhance client experiences.
- Uphold company standards for phone etiquette and professionalism during all interactions.
- Participate in training sessions to stay updated on product knowledge and service protocols.
Skills
- Bilingual proficiency in English and Spanish is required.
- Strong communication skills with the ability to convey information clearly and effectively.
- Experience in customer support or call center environments is preferred.
- Excellent phone etiquette and interpersonal skills to foster positive client relationships.
- Proficient in data entry with attention to detail for accurate record keeping.
- Ability to work collaboratively in an office setting while managing multiple tasks efficiently.
- A strong commitment to providing high-quality client services with a focus on customer satisfaction.
Join us as we strive to deliver exceptional service to our customers while fostering a supportive work environment!
Job Types: Full-time, Part-time, Seasonal
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Shift:
- Morning shift
Ability to Commute:
- Chula Vista, CA 91910 (Preferred)
Ability to Relocate:
- Chula Vista, CA 91910: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $20