What are the responsibilities and job description for the IT Help Desk Specialist position at Oliff PLC?
Seeking full-time IT Help Desk Specialist. Offers competitive salaries, excellent benefits, and professional growth opportunities. Duties include, but are not limited to: responding to incoming technical support requests, and diagnosing and resolving basic technical issues. Hours currently available are 8:30 a.m. – 5:00 p.m.
Qualifications:
• 0-3 years of experience.
• Ability to document resolutions and processes.
• Excellent communication skills with end users, team and management.
• High level customer service and deliverables.
• Ability to enter a team collaboration setting.
• Ability to perform operating system, hardware, and software installations in a Windows environment.
• Demonstrate knowledge of Office 2010 to assist with related inquiries and issues.
Key Responsibilities:
• Respond to incoming technical support requests via phone, email, or chat, and accurately log issues in our ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and networking in a timely manner.
• Install, test, and configure new workstations, laptops, peripheral equipment, and software.
• Maintain accurate records of all equipment, software, and software licenses.
• Manage PC setup and deployment for new employees, including standard hardware, images, and software. For current and new hire users.
• Offer training and support to end-users on various applications and systems to enhance their proficiency.
Email cover letter with job title, salary requirements, and resume for prompt consideration. EOE.
