CUSTOMER SUPPORT REPRESENTATIVE

Customer Support Representative

Location US-AL-McIntosh

Job Code 13471

Permanent / Temporary? Permanent

Apply Now

Title : Customer Support Representative

Location : McIntosh, AL

Salary : $59,300

Schedule : Hybrid schedule available of up to 2 days remote.

Focus : As a Customer Support Representative, your primary responsibility is to communicate effectively with customers and various business and functional partners to deliver exceptional service and profitability to Olin. You will build successful relationships to align internal resources and capabilities towards achieving zero-defect customer satisfaction. Your role involves managing the entry of orders from initial contact through to delivery, ensuring the correct product arrives on time, under the correct conditions, and with the appropriate paperwork.

In the event of a service failure, you will initiate corrective actions and lead the resolution process for the customer. You are expected to go above and beyond daily customer interactions to build loyalty and confidence. You will determine the service and quality requirements of assigned accounts and coordinate all Olin activities to meet these requirements. Additionally, you will handle routine and non-routine order management activities, display customer advocate leadership, execute systems and technology requirements, and demonstrate accuracy in order entry and problem-solving skills for managing complex orders. You will also raise awareness of any gaps or pain points in work processes, functional interactions, and management systems.

Customer Support Representative II Essential Job Functions :

• Performs Order Management activities, handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice
• Manages customer inventory, using telemetry or other automated systems, with a high degree of accountability
• Manages customer accounts and is responsible for all customer needs and inquiries
• Realizes and anticipates how events and trends are likely to affect the customers' future needs. Leverages many internal resources to optimize customer orders
• Executes System and Technology requirements by executing complex work processes through multiple systems and technology including SAP, Rail Fleet System, Elemica, Telemetry, and Rail tools
• Provides product availability, specifications, and schedule information within established guidelines
• Optimizes freight, prevents pre-buys, and utilizes ship points and package size as well as logistics improvements
• Serves as a link between customers, logistics, sales, quality, technical services, and accounting to ensure responsiveness

Customer Service Representative II Minimum Requirements :

Strong Careers Grow Here

Rooted in our corporate values, Olin continues to be the global leader in both chemical manufacturing and ammunition. We invest, recognize, and reward the talents and contributions of our employees, empowering over 8,000 global individuals to make an impact both at work and in surrounding communities.

Olin fosters a diverse and inclusive workplace, where you are encouraged to join or lead our Olin People Networks. These voluntary groups connect employees across sites, divisions and functions to strengthen connections, belonging, and community involvement.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Back Share

Apply Now

Salary : $59,300