Winchester - Marketing Product Services Associate

Olin Winchester, LLC (“Winchester”), considered one of the world’s leading ammunition manufacturers, is seeking a Marketing Product Services Associate. This position will be located at the East Alton, IL facility. With a reputation steeped in tradition, we have earned the moniker, ‘The American Legend’ by delivering on our commitment to excellence in everything we do – including staffing our state-of-the-art manufacturing facilities with diverse, energetic employees. Read on to learn more about this exciting opportunity and join our quest for the best.

Essential Functions*:

• Process Winchester product service inquiries with consumers and trade partners for ammunition non-conformances.
• Daily monitoring and processing of online product support inquiries.
• Issue standard or customized letters to customer complaints or inquiries.
• Determine appropriate actions for customer relations credit when nonconforming products are returned.
• Coordinate implementation of product returns as required, both domestic and international.
• Coordinate implementation of product recalls as required.
• Extensive communication with customers in all trade channels.
• Represent the company at various industry events as required.
• Provide weekly/monthly reports as required.
• Assist/Cross-train as required to support Product Management, Consumer Marketing, Retail Marketing, and Marketing Research departments.

Position Requirements*:

• Bachelor’s degree**required; Business or Communication preferred. Degree must be completed by August 31, 2023.
• Preference will be given to candidates with product/customer service experience with a consumer package goods company.
• Must be proficient with MS Word and Excel; SAP skills preferred.
• Individual must be highly motivated self-starter who can thrive in a team-oriented environment.
• Strong interpersonal skills with the ability to effectively interact with internal/external customers exercising extreme diplomacy.
• Superior customer service, organizational, prioritization, written and oral communication skills required.
• Detailed individual with high accuracy and the ability to work under pressure.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Must be able to manage critical records and identify ways to streamline processes.
• Willingness to accept new challenges and tasks as requested.
• Product knowledge preferred.
• Some travel required.
• This position requires access to ITAR controlled technical data, and as such, employment will be contingent upon the candidate's ability to access ITAR controlled technical data pursuant to an export license approved by the Directorate of Defense Trade Controls, if required.

What’s in it for you?

Many of our employees have been with us for decades. We constantly strive, however, to bring new people with new points of view into the company. Your career is important to us, and we work with you to create development plans that help you achieve your career goals.

Our employees enjoy the following employment enhancements and more:

• Paid maternity/paternity leave
• Medical, Dental and Vision Insurance effective Day 1
• Fertility Benefits (lifetime maximum $25,000)
• 401(k) with an employer match and Olin retirement contribution account
• Accelerated vacation accrual
• Volunteer Paid Time Off Program
• Short term incentive program participation
• Robust rewards and recognition programs
• Pay for Performance Methodology to reward exceptional performance
• Alternate work schedules (location/role specific)
• Diverse Employee Networks
• Employee Ammunition Purchase Program

Why Winchester?

Winchester is one of three proud business units of Olin Corporation. Olin began in 1892 and has steadily grown to become an industry leader in both ammunition and chemicals manufacturing. Winchester, Olin Chlor Alkali Products & Vinyls and Olin Epoxy employ approximately 8,000 professionals in more than 20 countries with customers in nearly 100 countries around the globe.

• This list is not intended to be all-inclusive.

• Olin does not provide any form of sponsorship to applicants not authorized to work in the US.

**Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.

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Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.