What are the responsibilities and job description for the HOST/HOSTESS position at Olio Restaurant?
Job Overview
We are seeking a friendly and organized Host/Host to join our team in delivering exceptional guest experiences at our restaurant. The ideal candidate will be the first point of contact for our guests, ensuring they feel welcomed and valued. This role requires excellent customer service skills, a positive attitude, and the ability to manage reservations and seating efficiently.
Responsibilities
- Greet guests warmly as they enter the restaurant and provide them with menus.
- Manage the seating chart and ensure timely seating of guests while maintaining an organized flow.
- Handle reservations and walk-in guests with professionalism and courtesy.
- Provide information about menu items, specials, and restaurant policies to guests.
- Assist with guest inquiries and resolve any issues promptly to enhance guest satisfaction.
- Maintain cleanliness at the host stand and ensure menus are clean and presentable.
- Collaborate with servers and kitchen staff to ensure smooth operations during busy periods.
- Utilize point-of-sale systems for take out orders and cashing out all guest checks.
Requirements
- Previous experience in guest services or hospitality is preferred but not required.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Ability to communicate effectively over the phone and in person, demonstrating excellent phone etiquette.
- Familiarity with food service operations is a plus.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- Must be a team player with a willingness to help others as needed.
- Flexibility to work various shifts, including evenings and weekends, as required by the restaurant's schedule.
Join us in creating memorable dining experiences for our guests!
Job Type: Part-time
Pay: $16.00 - $22.00 per hour
Expected hours: 18 – 24 per week
Shift:
- Day shift
Ability to Commute:
- Groton, CT 06340 (Required)
Work Location: In person
Salary : $16 - $22