What are the responsibilities and job description for the FOH Shift Lead position at Olive & Finch Collective?
Position Overview: We are seeking a proactive FOH Lead to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.
Key Responsibilities:
Key Responsibilities:
- Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
- Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
- Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
- Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
- Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.
- Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
- Demonstrated leadership abilities with strong team motivation and management skills.
- Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
- Knowledge of health and safety practices and food service regulations.
- Flexible availability, able to work nights, weekends, and holidays as needed.
- Proficiency in cash handling and using Point of Sale (POS) systems.
- Physical stamina for a full shift of standing, walking, and lifting moderate weights.
- Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
- Positive attitude, capable of working well under pressure and with a diverse team.
