Case Coordinator

Job Title: Case Coordinator

Team: Transformation

Classification: Full-Time, Non-Exempt

Reports To: Lead Case Coordinator

Direct Reports: None

Effective Date: September 2024

Position Summary

The Case Coordinator is responsible for an assigned case load of Toby’s Place residents, helping them transition into the program, providing them with encouragement and accountability, and assisting them in overcoming barriers. She is also available for on-call duties and some evening and weekend work as assigned.

Position Qualifications

For Employment with Oliver Gospel

A believer in Jesus Christ

Affirm without reservation Oliver Gospel’s Statement of Faith

Fully support Oliver Gospel’s Mission and Vision Statements

Ability and desire to work in harmony with other Oliver Gospel employees

Be on time and ready to work at the assigned work location on every scheduled day of work

Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of tobacco

and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event

Valid South Carolina driver’s license

For the Case Coordinator

Bachelor’s Degree in related field preferred, or equivalent experience in a related field

Documented experience engaging with and managing at-risk populations

Documented experience and education relating to ministry to women and children

Documented experience in working well with various races, ethnicities, cultures, disabilities and ages

Proven ability to work independently while staying aligned with the priorities of the supervisor

Knowledge of PC-based software and relevant applications and office equipment

Position Responsibilities

Maintain a case load of residents, providing meetings on a weekly and/or as needed basis

Oversee all intake processes for assigned residents

Oversee Individual Case Plans to help assigned residents in achieving meaningful need-based goals

Coordinate services between the children’s ministry program, local daycare facilities and RSD 2

Connect residents to community resources as needed

Support compliance with treatment plans established by medical professionals for assigned residents

Ensure adherence to program guidelines and operational and security procedures

Work with the Care Team to assess phase transitions

Teach program classes as necessary

Maintain updated case records for assigned residents

Conduct regular Case Coordination meetings; oversee all phase transitions

Participate in ongoing evaluative meetings with the supervisor

Attend and actively participate in meetings as assigned by the supervisor

Submit accurate and timely reports to the supervisor

Perform other duties as assigned by the supervisor

Core Competencies

Strong team player

Strong administrative and organizational skills

Outstanding written and verbal communication skills

Clear understanding of poverty and the integration challenges in working with various cultures

Ability to establish and maintain healthy and professional boundaries with residents and staff

Ability to prioritize with an emphasis on quality and accuracy of work

Ability to perform all duties with integrity and excellence

Ability to honor confidences and keep confidential information

Model a servant attitude

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment

Ability to concentrate and apply mental processes

Ability to work with disruptions, critical issues and emotional individuals

Ability to operate with a positive attitude

Ability to move seamlessly from one task to another

Ability to participate in travel experiences

Ability to remain in a stationary position for long periods of time

Ability to operate a computer and other office machinery for long periods of time

Ability to move about inside the facility to engage employees, residents and/or guests

Ability to frequently bend, squat, kneel, reach upward and/or outward in performing tasks

Ability to frequently lift, carry, push and/or pull items weighing up to 25 pounds

Ability to engage in limited exposure to health-related issues such as colds, viruses, etc.