Training and Works Program Coordinator

Job Title: Training and Works Program Coordinator

Team: Operations

Classification: Full Time, Non-Exempt

Reports To: Director of Operations

Direct Reports: None

Effective Date: September 1st, 2024

Position Summary

The Training and Works Program Coordinator works to support the Director of Operations who oversees the Social Enterprises, OG Works and Select Staff Development. This position will be responsible for developing and implementing the OG Works program through our social enterprises, facilities and kitchen departments. This role will involve coordinating work and training assignments, supervising program participants in a collaborative manner, and tracking progress towards employment and skills development goals.

Position Qualifications

For Employment with Oliver Gospel

A born-again believer in Jesus Christ

Affirm without reservation Oliver Gospel’s Statement of Faith

Fully support Oliver Gospel’s Statements of Mission, Vision, and Values

Ability and desire to work in harmony with other Oliver Gospel employees

Be on time and ready to work at the assigned work location on every scheduled day of work

Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of tobacco and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event

Valid South Carolina driver’s license

For the Training and Development Specialist

Bachelor's degree in social work, human services, or a related field preferred.

Experience working with homeless populations and/or providing employment services.

Strong organizational and communication skills.

Knowledge of local job market and resources for job seekers.

Understanding of trauma-informed care principles and best practices for serving vulnerable populations.

Experience in working well with various races, ethnicities, cultures, disabilities and ages

Experience in training and development, implementing and delivering

Experience in education and curriculum development

Experience in measuring and evaluating impact experience

Experience in applying sound business principles in a non-profit retail context

Ability to manage multiple projects in multiple locations concurrently

Proven ability to establish and maintain effective working relationships with proper boundaries

Proven ability to work independently while staying aligned with the priorities of the supervisor

Knowledge of PC-based software, point of sales devices, and production equipment

Servsafe Certification Required

Position Responsibilities

• Enhance, develop and implement job works and training programs for homeless individuals residing in the shelter.
• Coordinate work, training assignments, and schedules for program participants.
• Provide supervision and support to program participants during work activities.
• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
• Track progress towards training and employment goals and provide ongoing support and resources to help participants achieve success.
• Communicate effectively with program participants, and select staff, to ensure program success.
• In collaboration with the Director of Operations, Director of Programing and Director of Human Resources, design, improve and implement a career development curriculum and programming strategy for the Roastery, Thrift Store, Hope Shop, Facilities and Kitchen through OG Works.
• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement, and outcomes. Utilize metrics to validate knowledge transfer and return on investment.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Maintains knowledge of the latest trends in training and development.
• Train and evaluate coordinators in curriculum and record staff performance for the OG Works program.
• Collaborate with the program managers to ensure success of and compliance for the OG Works program.
• Participate in meetings related to social enterprises and programming
• Perform other duties as assigned.

Core Competencies

Highly driven to succeed

Excellent customer service skills

Excellent attention to detail

Strong communication, administrative, relational, and organizational skills

Ability to maintain a professional demeanor and positive attitude

Ability to be respectful of store staff, volunteers, donors, and customers

Ability to operate a computer, point of sale devices, and production equipment

Ability to solve problems and think critically and analytically

Ability to use sound judgment in decision making

Ability to perform all duties with integrity, credibility, and excellence

Ability to honor confidences and keep confidential information

Model a servant attitude

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment

Ability to concentrate and apply mental processes

Ability to work with disruptions, critical issues and emotional individuals

Ability to move seamlessly from one task to another

Ability to participate in travel experiences

Ability to frequently lift, carry, push and/or pull items weighing up to 50 pounds

Ability to engage in limited exposure to health-related issues, including colds, viruses, etc.