What are the responsibilities and job description for the Franchise Support Manager position at Oliver's Nannies of Millburn & Morristown?
The Franchise Support Manager serves as a key liaison between the franchisor and franchisees, ensuring that franchise partners receive the guidance, tools, and resources needed to succeed. This role focuses on day-to-day support, operational assistance, training, and compliance, while promoting strong relationships and brand consistency across all franchise locations.
Key Responsibilities:
- Act as the first point of contact for franchisees, providing daily support and solutions for operational challenges.
- Ensure franchisees follow brand system standards and operating procedures.
- Assist with onboarding new franchisees, including training coordination and system setup.
- Conduct regular check-ins, virtual meetings, and site visits to assess performance and offer proactive guidance.
- Address franchisee inquiries, escalating complex issues to the appropriate departments as needed.
- Help implement new systems, programs, or changes across the franchise network.
- Track and report on franchisee performance, identifying trends, risks, and areas for support.
- Foster positive, long-term relationships with franchise owners and their teams.
Qualifications:
- Bachelor’s degree in Business, Management, or related field.
- 3 years of experience in franchise support, operations, or customer success.
- Strong understanding of franchise models and small business operations.
- Excellent communication, interpersonal, and organizational skills.
- Ability to manage multiple priorities and work independently.
- Proficient in Microsoft Office Suite and CRM platforms.
- Willingness to travel as needed (up to 30-50%).