Oliver Wyman - Learning Technology & Operations Manager

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.  Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman : www.oliverwyman.com

Job Overview :

The Learning Technology and Operations Manager will be responsible for overseeing and enhancing technology solutions that enrich the learning experience throughout the organization. This role will implement the strategic vision established by the Global Head of Learning Delivery, Technology & Operations, with a particular emphasis on personalized upskilling initiatives and ensuring the effective adoption of all learning technology products. The manager will lead a team dedicated to optimizing the Degreed Learning Experience Platform (LXP) to meet the needs of learners and the Learning & Development (L&D) team while promoting operational efficiency within the L&D department through process automation and AI integration. The ideal candidate will possess strong strategic thinking and problem-solving skills, with a commitment to fostering a culture of continuous improvement and operational excellence.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Responsibilities :

Learning Technology Portfolio Management :

Manage and optimize the learning and development (L&D) technology portfolio to align with organizational goals and learner needs.

Drive user engagement and satisfaction with the Degreed LXP and evaluate additional technologies to enhance personalized upskilling.

Research and recommend new technologies and methodologies to keep pace with industry trends.

Operational Excellence :

Identify and automate manual processes to improve efficiency and effectiveness within the L&D function.

Develop best practices and standard operating procedures to streamline operations and enhance service delivery.

Diagnose and troubleshoot technical issues for end users.

Manage the learning technology budget, ensuring effective resource allocation and identifying cost-saving opportunities.

Team Leadership and Development :

Foster a high-performing team culture through empathetic leadership and performance management.

Support the professional growth of team members and provide continuous developmental feedback.

Adapt leadership styles to enhance team effectiveness based on diverse perspectives.

Data Analysis and Stakeholder Engagement :

Collect and analyze data to assess the effectiveness of learning technology.

Utilize analytics to demonstrate the return on investment (ROI) of learning technologies and improve learning outcomes.

Collaborate with cross-functional teams to ensure alignment with L&D initiatives and communicate progress to senior leadership.

Qualifications :

Bachelor’s degree in Computer Science, Information Systems, Instructional Technology, or a related field.

Minimum of 5 years of experience in technology management, ideally within the Learning & Development sector.

Demonstrated expertise in managing learning technologies, including Learning Management Systems (LMS) and Learning Experience Platforms (LXP).

Experience with the implementation and management of cloud-based learning platforms.

Familiarity with AI-driven learning technologies and adaptive learning systems.

Knowledge of API integrations and data interoperability among various learning systems.

Proficiency with analytics tools (e.g., Power BI, Tableau) and project management software (e.g., Trello), as well as an understanding of agile methodologies.

Strong grasp of automation tools and processes aimed at enhancing operational efficiency.

Understanding of user experience (UX) design principles as they apply to learning technologies.

Proficiency in eLearning software and authoring tools (e.g., SCORM, AICC, xAPI, Articulate), a plus.

Skills and Attributes :

Excellent problem-solving skills with a strategic and innovative mindset.

Strong leadership and interpersonal skills, capable of motivating a diverse team.

Exceptional communication skills, both written and verbal.

Proven track record in leading teams and managing multiple projects simultaneously.

Strong analytical skills with the ability to interpret data for informed decision-making.

Commitment to continuous improvement and professional development for self and team members.

Passionate about Learning & Development.

The applicable base salary range for this role is $90,000 to $140,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman, a business of Marsh McLennan (NYSE : MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Salary : $90,000 - $140,000