Oliver Wyman- EA Manager - Atlanta, GA

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

We are looking for an enthusiastic, motivated people-person to join our Americas team to oversee the provision of high-quality day to day operations of the Executive Assistant team. This will include overall responsibility for approx. 20 direct reports who work as Executive Assistants supporting the Partner team. This includes coordination and management of staff ensuring development of skills and experience.

This role is a full-time 40 hours per week role. This is a hybrid role that requires a presence in the office 3 days per week. There is no option to be fully remote.

Key Tasks:

Management

• Independent management of team day-to-day operations
• Help with creating positive and collaborative team dynamics
• Be the team’s first point of contact for conflict resolution
• Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management
• Work on internal communications for the team ensuring relevant information is communicated to the team appropriately
• Leads team meetings with a strategic agenda including sharing relevant business updates
• Communicates issues and team needs to regional/local office leadership and EA management
• Regular touchpoints with internal clients, EA management and other stakeholders
• Occasional involvement in special projects for EA Department

Workflow oversight

• Approve holiday, “work from home” requests (and timesheets where required)
• Track attendance, punctuality, vacation, “work from home”, timesheets and overtime (where required)

Performance

• Identify skills/learning gaps for team and suggest training content
• Assist team with setting individual performance goals
• Work with COO, HC and EA management to calibrate performance ratings and compensation for team
• Writes and delivers performance reviews
• Solicit feedback to ensure service levels are met
• Provides coaching to help team achieve goals, develop skills or improve performance
• Provide timely, specific feedback on a regular basis
• Manages performance issues including conducting and enforcing disciplinary processes in conjunction with HC

Recruiting

• Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations)
• Onboards and integrates new hires

Training

• Coordinate training schedule of new team members
• Develops and delivers training content
• Provide feedback to Training Network on training materials

Experience Required:

• At least five years’ experience working in an administrative management position. Experience in management consultancy or similar professional services industry would also be an advantage
• Previous experience leading a team of EA or support service or similar.
• At some point in career candidate will have worked as an executive assistant
• Strong personnel manager capable of recruiting, training, coaching and motivating talent
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
• Ability to think strategically and contribute to development of departmental model
• Ability to undertake projects and produce quality and timely results
• Self-starter, strong initiative, confidence and ability to work with little guidance
• Strong customer service orientation
• Excellent communicator and negotiator – able to deal effectively with people at all levels
• Possesses maturity, poise and judgment
• Displays a positive attitude, sense of fun: is collegial and friendly
• Team player who has experience of and has enjoyed working as part of a team. Ability to juggle several tasks at once, to prioritize and manage own time. Not a clock watcher or someone who is unwilling to step outside their job description
• Creative, methodical, organized and excellent attention to detail
• Flexible attitude; embraces change, hard-working, cost conscious and results driven

Technical Skills:

• Fluency in English required, other languages may be required depending on office location
• Proficiency working with Microsoft Office Suite
• Experience with CRM a plus

Skills and Attributes:

• Excellent judgement
• Ownership mentality
• Detail oriented
• Empathetic, courteous, positive demeanor
• Excellent organizational skills with demonstrated ability to prioritize and multiple task
• Ability to work in fast paced environment
• Resourceful and proactive
• Proven history of running successful initiatives
• Superior written and verbal communication
• Excellent time-management
• Team player who is able to work with different personalities and working styles
• Maintain and respect confidentiality
• High emotional intelligence
• Excellent problem solver
• Ability to deescalate conflict