What are the responsibilities and job description for the Front End Operations Specialist position at Ollie's Bargain Outlet, Inc.?
Role Description:
The Front End Specialist plays a vital role in creating an exceptional customer experience at Ollie's Bargain Outlet, Inc. This role requires a high level of customer service expertise, strong communication skills, and the ability to work collaboratively as part of a team.
Primary Responsibilities:
Requirements:
The Front End Specialist plays a vital role in creating an exceptional customer experience at Ollie's Bargain Outlet, Inc. This role requires a high level of customer service expertise, strong communication skills, and the ability to work collaboratively as part of a team.
Primary Responsibilities:
- Provide exceptional customer service by greeting and acknowledging every customer, responding to their inquiries, and assisting them with purchases.
- Operate the register accurately and efficiently, handling cash, credit card transactions, and other forms of payment.
- Support the development of new Front End Specialists by providing training and guidance.
- Stay up-to-date on all promotions and advertisements to provide accurate information to customers and support sales efforts.
- Maintain a safe and healthy work environment by adhering to company policies and procedures.
Requirements:
- Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred.
- Ability to work evenings, weekends, and holidays on a regular basis.
- Ability to communicate effectively.
- Ability to exercise sound judgment.
- Ability to preserve confidentiality of information.
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
- Knowledge of industry terms and processes.
- Outstanding interpersonal and listening skills.
- Must have a positive attitude and the ability to interact well with customers and Associates.
