What are the responsibilities and job description for the Information Technology Support Specialist position at Ollie's Bargain Outlet, Inc.?
Join our team and live the Ollie-tude!: (Ollie’s Core Values)
- BE A TEAM PLAYER- Associates are expected to be supportive and work together.
- BE CARING- How do I treat others with courtesy, dignity, and respect?
- BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
- BE COMMITTED- Operate with grit, passion, tenacity, and action.
- BE GROWING- How do we get better every day?
- BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Competitive Benefits
- Medical, Dental, Vision, and RX coverage begins Day 2 of employment
- 401K, Company match begins at Associate enrollment
- FSA/HSA (Flexible & Health Savings Account), set aside pre-tax dollars to reduce your taxable income
- Strong career growth & talent development culture for top performers
- 20% Associate discount on all Ollie’s purchases.
- Vast array of voluntary benefits
Position Overview:
An IT Support Specialist serves as the main point of contact for all Distribution Center end user repairs and requests for assistance. Responsibilities include hardware setup, repair requests, software installation, assisting with problem solving, and advanced technical training and troubleshooting.
Primary Responsibilities:
- Provide prompt in-person problem resolution for a variety of hardware/software platforms within our Support Center and Distribution Center buildings.
- Provide professional customer service to all building executives, managers, and associates.
- Complete setup and onboarding of new associates with laptop, desktop, thin client, phone setup, and training.
- Complete replacement/upgrade of hardware/software for all designated building associates.
- Complete troubleshooting and any maintenance in MDF/IDF closets for all hardware.
- Complete necessary Ethernet cabling repair, maintenance, and replacement if needed.
- Ability to prioritize requests according to importance and length of time in queue.
- Monitoring queues in the ticketing system and provide timely assistance.
- Provide documentation for all software installations, upgrades, and use.
- Assist in planning and implementing projects to meet deadlines.
- Conduct training sessions on proper operation and use of systems.
- Create and update custom images for deployment.
- Perform periodic maintenance of systems at the Support Center and Distribution Center buildings.
- Complete any additional responsibilities and/or duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- 3 years’ experience in Information Technology performing on-site desktop/thin client support and maintenance.
- Experience supporting workstations in a large domain environment
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs and laptops.
- Knowledge of Active Directory
- Experience with managing profiles and certificates on Microsoft Windows PCs and laptops
- Experience supporting Microsoft Windows PCs, laptops, and thin clients using remote tools (RDP, VMWare, Teams)
- Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and MACs.
- Basic scripting with VBS and PowerShell.
- Ability to work a flexible schedule to include occasional evenings and weekends as needed for projects.
- Ability to travel occasionally.
- Ability to exercise sound judgment.
- Ability to work independently.
- Ability to preserve confidentiality of information.
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
- Accuracy and attention to detail.
- Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.
Physical Requirements:
- Ability to lift and carry up to 70 pounds.
- Ability to push and pull over 100 pounds.
- Ability to work in high places.
- Ability to operate warehouse equipment.
- Ability to remain in a normal seated position regularly.
- Ability to see, hear, and speak regularly.
- Ability to grip, reach, and pinch with arms and hands frequently.
- Ability to bend and twist occasionally.
Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.
