What are the responsibilities and job description for the Systems Engineer position at Ollie's Bargain Outlet?
Join our team and live the Ollie-tude!: (Ollie’s Core Values)
- BE A TEAM PLAYER- Associates are expected to be supportive and work together.
- BE CARING- How do I treat others with courtesy, dignity, and respect?
- BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
- BE COMMITTED- Operate with grit, passion, tenacity, and action.
- BE GROWING- How do we get better every day?
- BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Competitive Benefits
- Medical, Dental, Vision, and RX coverage begins Day 2 of employment
- 401K, Company match begins at Associate enrollment
- FSA/HSA (Flexible & Health Savings Account), set aside pre-tax dollars to reduce your taxable income
- Strong field sales career growth & talent development culture for top performers
- 20% Associate discount on all Ollie’s purchases.
- Vast array of voluntary benefits
Position Overview:
The Systems Engineer is responsible for the overall health and functionality of the Company network infrastructure, Microsoft Active Directory, Disaster Recovery operations, and VMWare environments. Specific responsibilities include administration, troubleshooting, configuring, implementation, and maintenance of servers, storage devices, Internet connections, networking equipment, and server-based software. This position also integrates and maintains network and systems policies and procedures.
Primary Responsibilities:
- Ensure that all servers, printers, and workstations are available to users and that infrastructure changes or outages have minimal impact to users.
- Ensure that Local Area Network (LAN), Wide Area Network (WAN), and Internet resources are available to users and that infrastructure changes or outages have minimal impact to users.
- Provide guidance and issue resolution on server application software, hardware, and multiple computer architectures (Operating Systems, Microsoft Active Directory (on-prem and Azure), CrowdStrike Anti-Virus, Microsoft Office 365, SQL server, TCP/IP, DNS, network switches, routers, intrusion detection, SMTP, and network protocols).
- Ensure all security endpoints are on the latest approved firmware or software version.
- Work with the Security team to react to any network threats or vulnerability risks and take necessary steps to protect the company Network.
- Interpret and communicate issues and resolutions to management and system users.
- Keep informed of IT technology changes and updates and recommend changes where needed.
- Provide customer service for Stores, Support Center and DC server issues and inquiries.
- Complete any additional responsibilities and/or duties as assigned.
Qualifications:
- Bachelor’s degree in Information Systems or related field and at least 5 years’ experience with installation, operation, and maintenance of servers, LAN, WAN, and client/server products.
- Ability to work flexible shift, to include weekends, evenings, and holidays on an occasional basis
- Ability to exercise sound judgment.
- Ability to preserve confidentiality of information.
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
- Accuracy and attention to detail.
- Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull up to 100 pounds.
- Ability to remain in a normal seated position regularly.
- Ability to see, hear, and speak regularly.
- Ability to grip, reach, and pinch with arms and hands frequently.
- Ability to bend and twist occasionally.
- Ability to work in a constant state of alertness and safe manner.
Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.
