Junior Account Manager

About Olly Olly

Hi, we're Olly Olly! We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide 'guaranteed happiness' to all our clients.

We run from the run of the mill. We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results. 

We're powered by curiosity. We're curious about data, facts, the story behind the company, and the people we're trying to reach.

We play the long game. Keeping our client's marketing needs our main priority is what makes Olly Olly tick.

About the role...

As a Junior Account Manager, you will wield the power to forge unbreakable alliances with our esteemed clientele. Your mission will be to delve deep into the hearts and minds of these visionaries, comprehending their unique needs, and becoming their unwavering beacon of triumph with our unparalleled products and services.

You're excited about this opportunity because you will…

• Maintain a portfolio of 175-200 small business clients, serving as their primary point of contact and trusted advisor
• Provide exceptional customer service and support primarily over the phone by making up to 30 outbound calls per day, our clients' preferred method of communication
• Leverage your deep understanding of client business objectives to effectively communicating the value and benefits of our products to craft tailored strategies that drive their success and help them achieve their goals
• Display a proactive approach by identifying opportunities to upsell or cross-sell supplementary offerings that cater to clients' evolving requirements
• Conduct monthly check-ins to gather feedback and address concerns promptly, while meticulously monitoring client usage and engagement data to identify areas for improvement and implement targeted retention initiatives to foster long-term client relationships
• Remain abreast of industry trends, best practices, and competitor activities to provide invaluable insights to clients
• Foster seamless collaboration with internal teams to resolve client issues efficiently and ensure timely resolutions
• Actively participate in team meetings, training sessions, and engaging in professional development activities to foster personal and collective growth

We're excited about you because you bring..

• A proven track record of cultivating and nurturing client relationships in customer-centric roles, such as account management or customer success, reflecting your ability to thrive in a customer-facing environment
• A passion for entrepreneurship and profound comprehension of the challenges and opportunities that small business owners encounter on their path to success
• Strong oral and written communication skills, with a focus on active listening and empathy to understand and meet client needs
• Highly adaptable with strong critical thinking, organizational, and time management skills to handle multiple tasks and adjust to changing priorities
• A desire to excel both independently and within a collaborative team environment, fostering an atmosphere of shared success
• CRM proficiency to streamline processes and enhance client interactions
• Prior sales experience will prove to be an advantageous asset, to identify and capitalize on opportunities to expand client engagement, ultimately driving business growth

If you embody unyielding motivation and harbor an unwavering passion for the realms of entrepreneurship, while relishing the opportunity to empower small business owners on their journey, we eagerly await your application. Take the leap and become an integral part of the team, where your contributions will leave an indelible mark on the success of our cherished clients and their thriving businesses. Together, let us forge a path towards prosperity and create a meaningful legacy that echoes throughout the small business world!

What We Offer..

• $45,000 base salary monthly bonus
• Work/life balance with a set, Monday-Friday 8AM-5PM EST schedule
• Hybrid environment (3 days in office, 2 days WFH)
• Opportunity for advancement
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with a 4% company match
• An inclusive, tight knit, office environment that thrives on comradery and competitiveness

Olly’all Are Welcome

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.