What are the responsibilities and job description for the Field Service Engineer position at Olmec Systems?
Field Engineer (L2 or higher) for a Managed Service Provider (MSP) – Positive, passionate, and hardworking people needed!
*** Important, please read:
- Must be authorized to work in the United States.At a minimum, this job involves routine travel to customer locations located throughout north New Jersey and NYC however, if the commute is possible, we would entertain having eligible candidates travel to customer locations located throughout central New Jersey, as well.
The Company
Olmec Systems has been providing our area the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients.
The Position
We provide IT support for Windows and Mac-based networks of small to medium-sized businesses across various industries. The Field Engineer role involves traveling to client offices for in-person support, as well as occasional work from our Denville, NJ office. Candidates must use their own vehicle for travel, with mileage and tolls reimbursed. Responsibilities include handling a range of IT issues from Level 1 (e.g., password resets, hardware troubleshooting, PC/equipment deployment & relocation) to Level 2 (e.g., Windows server maintenance, firewall troubleshooting, LAN/WAN technologies, Microsoft 365/Google Workspace administration, and special projects). Field Engineers will collaborate with senior engineers on complex issues, gaining exposure to advanced technologies and opportunities for skill development.
We seek energetic, focused individuals with strong troubleshooting abilities, a desire to learn, and the capability to solve challenging problems independently. This client-facing role requires excellent communication skills, including the ability to explain technical concepts in simple terms and write clearly. Strong interpersonal skills are essential.
You Should Apply
- Competitive compensation, medical/dental/vision benefits, generous PTO, 401K w/ employer match
- Short-term & long-term disability benefits
- Life insurance
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Excellent growth and advancement opportunities
- Paid training and certifications
- 40-hour workweek with paid overtime
- Fun, relaxed work environment
We Are Looking For Someone Who:
- Loves working with people and has no problem explaining complex technical details in layman's terms
- Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required – Candidates must be detail-oriented
- Has no problem creating and updating detailed documentation and entering notes into our time management system
- Takes pride in their work at all times, whether the task at hand is simple or complex
- Possesses strong critical thinking skills
- Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
- Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
- Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
- Takes great pride in their work, no matter what task they’re working on
- Understands that number one rule: KEEP THE CLIENT HAPPY!
Technical requirements
- ***5 or more YEARS of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
- ***A minimum of 1 YEAR experience working in a Field support role
- ADVANCED LEVEL - Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware
- INTERMEDIATE LEVEL - Experience installing, configuring, troubleshooting MacOS and Mac hardware
- ADVANCED LEVEL – Supporting users within an Office 365 environment
- INTERMEDIATE LEVEL – Supporting users within a Google Workspace environment
- ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
- Experience supporting mobile devices (smart phones, tablets, etc.)
- BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plus
- Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, CrowdStrike, Sophos, Bitdefender, Webroot, etc.)
- INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows Server OS
- Experiencing installing & supporting network-based printers & copiers
- INTERMEDIATE LEVEL - Experience maintaining / troubleshooting managed network switches, firewalls (SonicWALL & Cisco Meraki experience a plus), and WiFi equipment
- INTERMEDIATE LEVEL - Experiencing supporting users in virtual desktop environments
- Experience working w/ a network-wide monitoring systems, configuring & responding to alerts
