What are the responsibilities and job description for the Customer Service Representative position at Olmsted Auto Care?
Olmsted Auto Care is a trusted independent auto repair shop located in Olmsted Township, known for its skilled team and strong company culture. We provide excellent customer service and value teamwork, trust, and mutual support.
Job Type: Full-time and Part-time opportunity
Part-Time (20-30 hours/week, 2-3 days) Temporary Full-Time (March 2025 – June 2025) for maternity leave coverage, then returning to part-time if interested in the part-time opening.
Full-time (up to 50 hours)
Schedule: Monday – Friday, 7:30 AM – 5:45 PM (No weekends)
**
**
Position Overview:
This position is a hybrid role, combining responsibilities of both a Customer Service Representative and a Service Consultant. You’ll interact with customers by handling their inquiries, providing information about our services, and assisting with appointment scheduling. In addition to customer service duties, you will also be expected to provide recommendations and sales for additional products and services, helping to meet team goals. While previous sales experience is preferred, it is not required. We will provide comprehensive training to ensure you succeed in both aspects of this role.
**
**
Responsibilities:
- Answer phone calls, schedule appointments, and input customer data.
- Greet customers and understand their needs.
- Build customer relationships and provide information on services.
- Recommend and sell additional services and products to meet sales goals.
- Open repair orders and handle customer inquiries.
- Handle complaints, offer solutions, and ensure follow-up.
- Process customer payments, explain charges, and schedule follow-ups.
- Keep the front office clean and organized.
Skills & Experience:
- 5 years in customer service or client relations.
- Strong communication skills (phone, email, in-person).
- Ability to multi-task and handle a fast-paced environment.
- Sales experience is a plus but not required.
- Proficient in basic office tasks and computer systems.
- 2-3 Professional References
- High School Diploma.
- Valid driver’s license.
Pay:
- $16.00 - $22.00 per hour
Training: Olmsted Auto Care offers full training, including coaching calls and hands-on experience to set you up for success.
How to Apply:
If you're passionate about customer service and want to join our team, apply today!
Top of Form
Location: 27098 Cook Road, Olmsted Township, Ohio 44138
Job Types: Full-time, Part-time
Pay: $16.00 - $22.00 per hour
Shift:
- 10 hour shift
- Day shift
Work Location: In person
Salary : $16 - $22