Eligibility Specialist

Under direct supervision, interviews customers applying for public assistance benefits, determines customer eligibility for programs, assesses credibility and applicability of information submitted, performs quality control functions, completes data/reports required for case management, resolves problems/complaints from customers regarding eligibility, case management decisions, or related program/benefit requirements. Coordinates with social services, child support, child care, health care providers, and a variety of other community resources, makes referrals to applicable services or organizations. Supports a diverse, respectful, and inclusive workplace.

• Interviews applicants/recipients to gather essential information for benefit eligibility, verifies information submitted and explains requirements of public assistance programs/policy
• Enters application and eligibility data into appropriate computer systems and processes in compliance with the rules and regulations. Follows procedures related to application redetermination, and eligibility requirements.
• Interprets and completes other necessary procedures related to application, redetermination and eligibility determination
• Handles any emergent needs of customers, processing in compliance with program policy and within required time frames
• Completes required processing of cases to maintain customer and program-related information and documents in an organized and accurate manner
• Assists with the training, orienting and mentoring of others
• Responds in a professional and timely manner to general questions/inquiries about assistance programs
• Resolves problems or complaints from customers regarding eligibility or requirements
• Assists with arranging for customer services, is responsible for customer follow-up and performs related program compliance/coordination
• Maintains current knowledge of and compiles data for federal, state and local agencies, requirements, rules and laws relating to position and job duties
• Assists customers with referrals to other community resources in a timely manner
• Completes other necessary procedures as assigned

• Knowledge of rules and policy pertaining to public assistance benefit programs
• Knowledge of case management techniques
• Knowledge of interviewing techniques
• Knowledge of community resources, social services programs and other related agencies
• Skill in basic business math
• Skill in the use of computers and technology
• Ability to analyze information and facts and make sound decisions related to benefit eligibility and issuance/problem resolution
• Ability to establish and maintain effective relationships with staff, clients and others
• Ability to handle a large volume of work in an efficient and accurate manner
• Ability to be objective
• Ability to establish and maintain accurate and systematic records
• Ability to effectively communicate and follow instructions both verbally and in writing

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Salary : $26 - $44