Houseperson (Full-Time)

ABOUT US

People are the cornerstone of the Maui Seaside Hotel. We believe in nourishing talent, motivating creativity, and advocating for inclusion, compassion and respect. Our team members grow and thrive at every level. As a result, our team members are at the top of their game. Known for getting it right the first time - they're empowered, original and intuitively adaptive.

Want to work for a team that believes in you and what you can do? Take the first step towards a new career in hospitality & apply today!

ABOUT THE ROLE

You will clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

SCOPE OF WORK TEAM

• Reports to Area Executive Housekeeper/Housekeeping Supervisor
• Supports Housekeeping team

RESPONSIBILITIES

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning.
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Must be able to lift, push, pull at least 50 lbs.
• Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
• Report any missing/found articles, damage or merchandise problems to the Housekeeping Supervisor.
• Receive assigned section, keys, supplies and any priority requests from the Senior Housekeeper.
• Be able to communicate and respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management
• Coordinate with Senior Housekeeper on work priorities and provide assistance when needed.
• Perform special projects and other responsibilities as assigned

EXPERIENCE:

• Prior Experience:
  • 1 Previous housekeeping in hospitality or fast paced environment preferred.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED and/or experience in a hotel or a related field preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand for the entire shift.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Maui Seaside Hotel's Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: May be needed for hotel operational needs.
• Hours Required: Based on business operational needs.

Benefits:

The Maui Seaside Hotel offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to part-time and full-time team members which includes:

• PTO
• Medical, Dental, Vision, & Life Insurance
• Costco Membership Reimbursement
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all 35 Hotels affiliated with the Maui Seaside Hotel
• Lead Share Program
• Associate Referral Bonus Program

The Maui Seaside Hotel is an equal opportunity employer. The Maui Seaside Hotel provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. The Maui Seaside Hotel also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.