AM Server

Hilton Marco Island Resort and Spa is currently seeking a dynamic Server to join the best team on Marco Island! Enjoy the beautiful beach setting while you work and enjoy the Hilton Benefits like generous PTO and hotel discounts!

POSITION PURPOSE:

To maintain the high quality of service and food standards established in the outlets. Greet guests and confirm that they are enjoying their dining experience.  Handle any situations that may arise.  Continuously monitor service team to ensure courteous, complete and rapid service to all guests.  Monitor food output from the kitchen to ensure quality and presentation meet the standards.  Maintain quality and professionalism in the F&B outlet areas.  Responsible for training and coaching of all food and beverage outlets team members.

ESSENTIAL FUNCTIONS:

• Assist department staff during peak activity periods.  Speak with every guest to ensure the highest quality of service.   Visually inspect food and beverage items to ensure timeliness of delivery and preparation, adherence to specifications, and correct presentation.   Assist in organizing and conducting monthly meetings.

• Supervise and direct the staff in the departments.  Communicate effectively, both verbally and in writing, to provide clear direction to the staff. Monitor progress and give consultation when needed.  Conduct daily training programs to improve service quality and up selling techniques. Maximize revenues to meet budget goals. Ensure all policies and procedures established by Olshan Properties and Hilton Marco Island Beach Resort & Spa are followed.  Help develop, implement, and maintain basic operating standards for food and beverage services in compliance with Federal, State, Local and Hilton Marco Island Beach Resort & Spa guidelines. (e.g. Employee Alcohol Awareness Training and Compliance)

• Resolve complications such as payment issues, faulty food and beverage orders, etc.  Field guest and personnel complaints by conducting a thorough investigation of the situation in order to choose the most effective solution.

• Assist with room service in the delivery, set up and retrieval of room service orders, when necessary.

• Maintain good communications between fellow team members and other departments of the hotel. Conduct daily pre-shift meetings for the purpose of sampling the daily specials, identifying special guests, groups in house, suggestive selling, etc.   Encourage and promote an active team member empowerment atmosphere.

• Compose weekly work schedules using approved labor and revenue forecast ensuring dollars spent do not exceed labor forecast.  Calculate daily and weekly payroll figures using time sheets and labor tracking report.   Submit payroll audits to accounting daily.  Ensure proper tip declarations are made by all team members.

• Maintain top physical condition of all specified table tops, chairs, booths, high chairs, etc.   Create any necessary work orders for the repair of equipment and turn into the engineering dept.

• Communicate any potentially hazardous situations, emergencies or other threats to the security of the guests, employees or hotel assets.  Apply knowledge of how to handle emergency situations in accordance to set standards and policies. Check and maintain established par stock levels.  Conduct weekly inventory of the stock.   Participate in weekly Food & Beverage inventories. Help develop and enforce the policies and procedures established by Olshan Properties and Hilton Marco Island Beach Resort & Spa.

Experience:

• Prior F&B experience preferred on a high volume hotel or restaurant.