General Manager

POSITION PURPOSE:

Create and maintain a guest-driven hotel focusing on the Residence Inn while supporting the Courtyard when needed.  Provide an atmosphere that inspires the hotel team members to do their best.  Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotel’s profitability goals while fulfilling the value requirements of the guest.  This should be accomplished through the daily execution of the Olshan Properties, Inc. Mission Statement (see attached). 

ESSENTIAL FUNCTIONS:

Ensure Financial Success of the Hotel

• Build an annual budget and marketing plan 
• Achieve budgeted Gross Operating Profit by critically reviewing hotels financial performance; revenues, labor, F&B costs and other expenses.  Be able to explain variances and make adjustments to operation to maximize profits striving for company flow through goals
• Reforecast revenues on a monthly basis within 3% accuracy
• Actively lead revenue meetings, manage daily revenue strategies to achieve RevPAR Index goals
• Lead sales effort to achieve hotels budgeted revenues, motivate sales team, participate in closing business, build relationships with clients, ensure pro-active selling is taking place, monitor booking goals and bonus payouts
• Protect the financial assets of the hotel by ensuring Internal Audit standards are in place
• Ensure on-line presence is current 

Develop a High Performing Team

• Interview, hire, supervise and counsel department managers in the efficient operation of  their respective area(s) 
• Regularly meet with your management team, and develop improvement plans for operation and execute
• Deliver timely performance reviews of the management team
• Build a positive high energy culture that promotes excellence, team work, and open communication through bulletin boards, break room, department meetings, daily line-up, all team meetings, Olshan Outreach, birthday’s and anniversaries etc.  
• Seek team member feedback to improve hotel and team member performance through annual team member survey, one on ones and daily interactions
• Recognize outstanding performers
• Strive to reduce turnover, evaluate why it’s happening and find ways to positively impact 

Deliver Outstanding Guest Experience

• Perform above the Brand Guest Satisfaction Scores(GSS) by monitoring guest feedback on Guest Satisfaction Surveys, Trip Advisor etc. track trends that surface.  Utilize findings to put actions in place to eliminate future guest issues, recognize outstanding feedback, personally connect with guests complaints to come to a positive resolution
• Build a culture where Elite members are recognized, find ways to surprise and delight our guests.
• Be visible in the hotel during peak times connecting and building rapport with guests
• Be able to step into operations roles when necessary
• Focus on training service standards and testing execution

Maintain Physical Asset and Safety of Guests and Team Members

• Physically tour and visually inspect the property on a daily basis including weekly room inspections.  Monitor property condition, cleanliness, and quality of product and service throughout the hotel  
• Ensure Brand Quality Inspections achieve outstanding results
• Ensure safety is a priority; team members are trained in life safety, emergency procedures, tips training, equipment is maintained etc.
• Develop and execute annual capital plans  
• Execute Preventative Maintenance program for guest rooms and equipment.  Regularly inspect to confirm work is completed

Other:

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities.  Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILL, AND, ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 

• Knowledge of hotel operations, including marketing plans, security, and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.
• Leadership skills to motivate and develop staff and to ensure the accomplishment of goals.  Able to set priorities, plan, organize, delegate, and control.
• Ability to read, write, speak listen effectively and understand the English language to communicate with management and staff – being persuasive, clear and to the point.  Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
• Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
• Ability to work effectively under time constraints and deadlines.
• Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
• Ability to remain stationary and concentrate on tasks for long periods of time.
• Knowledge of Nexus Payable Systems.
• Knowledge of Work Order System.
• Protect employer’s privacy and data; keep passwords safe.

QUALIFICATION STANDARDS

Education:  Bachelor’s  Degree or equivalent combination of education/experience

Experience:  Minimum of three years hotel management experience, preferably in all areas including sales and marketing, budget management, human resources, rooms, housekeeping in addition to extensive food and beverage experience. 

Licenses or Certificates:  Certified Hotel Administrator (CHA)  CPR Certification and  First Aid training preferred

OLSHAN Properties MISSION & Vision

Team: Olshan Properties is committed to developing our team members, empowering them and recognizing their achievements

Partners: Olshan Properties seeks to create value for our partners by continually improving our properties and investing in accretive growth opportunities

Communities: Olshan Properties continually strives to be a good neighbor and to enhance the communities in which we operate

Properties: Olshan Properties recognizes that our tenants are our customers and we must provide the best environment for them to live, stay and operate their business 

Acknowledgement

I am aware that this position will include any and all duties assigned to ensure the proper function of operations within this area of the company portfolio.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is determined by the company to be a reasonable assignment to the position.