Hilton Marco Island Resort and Spa is currently seeking a Housekeeping Manager to join the best team on Marco Island. This is a full-time salaried position. Benefits include PTO and Holiday pay, medical/dental/vision benefits, Hotel discounts worldwide and more. 

POSITION PURPOSE:

To ensure the staff of the housekeeping department cleans and maintains guest rooms and public spaces in accordance with Hilton’s standards of product and service.

ESSENTIAL FUNCTIONS: 

• Oversees staff of room attendants, house attendants, lobby attendants, laundry attendants, and supervisors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
• Inspect rooms as directed by the Executive Housekeeper and Assistant Executive Housekeeper.   Keeps room statuses up to date.
• Assists in the interviewing, hiring, and training of the Housekeeping team members.   Training includes, but not limited to, procedures and techniques as outlined in the Performance for Excellence program, detailed instruction on the proper use of chemicals for different surfaces, and procedures to report repairs to engineering.
• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects.  Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, costs, and etc.Control labor by HPOR per Olshan Properties standards.
• Inventories supplies, including linen and amenities, to ensure items are in stock and reorders are done in a timely manner. Controls budgets, labor and other expenses, according to standards.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

OTHER:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

All employees are required to comply fully with the rules and standards set forth by Hilton Marco Island Beach Resort, Olshan Properties and Hilton Hotels Corporation.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Possess experience and basic knowledge of housekeeping operations, including laundry operations, security and safety programs, personnel and labor relations, budget forecasting and management, OSHA regulations associated with chemical usage, bio-hazards, and working environment, quality assurance programs, hotel law, resort maintenance and rehabilitation, and the development of long-range planning.
• Possess basic knowledge of computer systems associated with storing, developing, and analyzing information.  This includes all systems utilized by Hilton in conducting day-to-day business such as HotSoS (Hotel Service Optimization System), and Hilton OnQ.
• Possess leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Ability to set priorities, plan, organize, and to delegate assignments to accomplish tasks, often within strict time limitations.  
• Ability to apply technical knowledge of federal and state regulations to practical situations with the hospitality industry.
• Ability to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, and management.
• Possess considerable knowledge of mathematical skills (addition, subtraction, multiplication, and division) to create and maintain budgets, cost analysis reports, calculate trends in guest and team member opinion reports, etc.
• Ability to move throughout premise and visually inspect conditions requiring bending, stooping and reaching arms overhead.
• Ability to work under conditions that may be hot, wet, and noisy.
• Ability to remain calm in emergency situations and to effectively work with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, and provide positive and proactive solutions.
• Ability to travel to various sites on the hotel property, while maintaining contact with the hotel, to perform essential job duties.
• Possess knowledge of OSHA laws pertaining to chemicals and hazardous substances, workplace safety, and the ability to train subordinates to ensure a safe working environment.
• Ability to remain stationary (sitting or standing) and concentrate on tasks for long periods of time often in a high volume high-pressure area.
• Ability to use finger/hand movements for extended periods of time.  Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.
• Ability to grasp and lift up to 50 lbs., waist high. 

QUALIFICATION STANDARDS

Education:

High school diploma required.  College degree in hospitality management preferred.

Experience:

2 years supervisory experience in hospitality industry.  Previous commercial housekeeping experience preferred.

Licenses or certificates:

No special licenses required.   Certificates in sanitation and safety, are desired.  CPR / First Aid certified desired.

Other:

Additional language ability preferred