What are the responsibilities and job description for the Night Auditor position at Olshan Properties?
POSITION PURPOSE:
Perform audit and balancing procedures to ensure that all revenues and adjustments are properly posted to appropriate guest accounts and assist the front office operations during shift schedule. Ensure guest satisfaction according to Marriott and Olshan Properties standards.
ESSENTIAL FUNCTIONS:
Auditing and balancing all food and beverage outlet charges with point-of-sale reports. Create banquet recaps for local, banquets and catering revenues. Maintain accuracy of rotating bank. File necessary food and beverage guest checks in front office file for guest review. Record F&B Comp. Recognize guests with a friendly greeting. Anticipate guests’ complaints, develop the most effective solution, and handle guests’ concerns immediately and confidently. Follow the 15-5 Rule, and use of guests’ name.
Post and balance all charges from revenue sources not directly interfaced with property management system.
Review room and tax report for accuracy of rate charges and initiate computer program to process after corrections.
Balance all cashier shift reports and review supporting documentation for procedural compliance. Calculate total employee F & B outlet gratuities and post in PMS to be processed on paycheck.
Batch process credit cards (VISA, MasterCard, American Express, etc.) through draft capture. Record adjustments to credit cards processed through PMS.
Perform front office operations, i.e., guest check in, personalized guest wake up calls, etc. utilize lightspeed program to communicate and track follow up calls with guests.
Perform computer file tape backup procedures and applicable system resets.
Distribute and file all audit final reports generated by property management system.
In the absence of an Operations Manager, ensure guest satisfaction including, but not limited to, securing other accommodations during sold out situations, handling all guest complaints, comments, or requests throughout the shift.
Communicate with incoming team members and management operating issues and potential crises.
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential function of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Pleasant and professional communication skills when interacting with hotel guest. Be extraordinary with your knowledge of Easton shopping, restaurants, events that create the exceptional stay.
- Ability to perform responsibilities under pressure of time constraints to complete the night audit function.
- Analytical ability to process high volume of transactions and to resolve errors in processing that may occur.
- Detailed orientated discipline.
- Basic understanding of computerized property management system, point of sale systems, call accounting processors, credit card batch settlement application, and the ability to use, including manual dexterity, all office equipment.
- Ability to stand, walk and/or sit and continuously perform essential job functions for 8-hour shift.
- Ability to grasp and move objects weighing up to 25 lbs.
- Ability to act in a professional, calm manner in an emergency.
- Protect employer’s privacy and data; keep passwords safe.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
QUALIFICATION STANDARDS:
Education: High school degree with some college courses in hotel management or accounting.
Experience: One to two years night audit or front office experience in a computerized environment, high volume, full and or select service hotel.
Licenses or Certificates: Ability to obtain any government required licenses or certificates. CPR/First Aid certified, T.I.P.S. certified preferred.
Grooming: All employees must maintain a neat, clean, appearance (specific standards are available).
Other: Additional language preferred.
