What are the responsibilities and job description for the Managed Services Consultant position at Olson Technology?
Job Description
Job Description
Job Description : Olson Technology is looking for a technology enthusiast who loves helping clients with their IT needs.
About Olson Technology : We are a managed service company providing IT support to local clients since 2008. We aim to provide clients with support and services that keep them productive, safe, and up-to-date with the latest technologies. Our services include many cloud-based and on-premise solutions. We have always been a virtual company that works from home or at client sites.
What it’s Like to Work Here : Employees are exposed to various technologies. Nobody is subject to just doing one thing. Each person is given the opportunity and encouraged to learn all aspects of keeping our clients supported. From answering the phone to migrating servers to the cloud to diagnosing network issues or hanging access points, each person plays a part.
A Day in the Life at Olson Technology : Each day starts with a morning huddle, where we quickly gather via video chat to plan the day. Then, we move on to working on projects or inbound calls. Our daily support tasks include firewalls, switches, access points, servers, the cloud, and desktops. Much work is accomplished remotely from home base, but we also go to client sites when hands-on attention is needed.
Qualifications to be a Tech at Olson Technology :
Strong Ability to communicate technical jargon to clients in an understandable manner
The desire to work remotely at home as well as traveling to client’s sites when needed
Phone customer service experience a must
Experience with ConnectWise Preferred
Basic networking comprehension - including Switches, access points, firewalls, and modems
Training in Active Directory and Group Policy a plus
Familiarization with Scrum or Agile process a plus
Cloud Computing experience is a plus
Ability to work independently as well as with a motivated team
Love a challenge
Ready to apply? If this job sounds like a fit for you, please apply now. Good Luck!
Company Description
Growing Managed Service Provider in our 17 th year. Focused on building long-term relationships with all of our clients and employees.
Company Description
Growing Managed Service Provider in our 17 th year. Focused on building long-term relationships with all of our clients and employees.