Melin Sales Operations Specialist

Who We Are:

At melin we set out to create the most premium, highest quality headwear in the world. We believe that with more thought, time and care invested into how we make our products that we can extend the life of our hats and the adventures we take them on. We are looking to expand our internal family and are seeking one incredible human capable of excellence in a fast-paced work environment and eager to join an elite, yet small team of “A Players”. 

About The Role:

The Sales Operations Specialist will play a pivotal role in supporting the outside sales representatives, managing order files, and coordinating with various departments to ensure operational success for our wholesale division. This role will be instrumental in fostering trusting relationships with the sales team, troubleshooting and supporting their business needs, and assisting with wholesale account setup, order entry, and the fulfillment process. The Sales Operations Specialist will also be responsible for maintaining accurate records, processing orders efficiently, and ensuring high levels of customer satisfaction across all sales activities.

Responsibilities include but are not limited to:

Sales Team Support:

• Provide day-to-day support to outside sales representatives, building and maintaining trusting relationships with all reps.
• Troubleshoot and offer support to resolve issues impacting their business, ensuring they have the tools they need to succeed.
• Assist in preparing for and participating in monthly sales calls, providing relevant data and insights.
• Coordinate with the sales team to prepare rep samples and promotional materials.

Order Management:

• Create and process customer orders in a timely and accurate manner, ensuring seamless order entry.
• Review and update pending orders, ensuring they align with customer needs and deadlines.
• Process requests for rush orders, prioritizing them and ensuring fast delivery timelines.

Operational Coordination:

• Work closely with the warehouse team to ensure timely processing and fulfillment of orders.
• Ensure inventory levels are sufficient for sales needs and communicate stock updates to the sales team.
• Act as the liaison between the sales department and warehouse to resolve any operational challenges.

Account Setup and Order Fulfillment:

• Own the account setup process, ensuring all customer information and systems are properly integrated for smooth operations.
• Manage order entry and fulfillment, coordinating with finance, inventory, and distribution teams to ensure accurate processing.
• Ensure orders are fulfilled efficiently, on time, and in line with customer expectations.

System & Software Management:

• Utilize EDI, RepSpark, Full Circle, Domo, and other systems to track and process orders, manage inventory, and ensure sales team needs are met.
• Ensure all related activities, including order processing and data entry, are captured accurately in the systems.
• Troubleshoot and resolve any issues within these systems to ensure seamless operations.

Customer Support & Problem Resolution:

• Handle customer inquiries and resolve issues related to orders, shipping, or product availability quickly and efficiently.
• Proactively identify and address any operational bottlenecks that may affect customer satisfaction.
• Monitor customer satisfaction and resolve problems, ensuring timely solutions to enhance overall customer experience.

Data & Reporting:

• Maintain accurate records of all sales orders, inventory levels, and customer communications.
• Support in generating sales reports and tracking key performance indicators (KPIs).

Other responsibilities as assigned.

Qualifications, Education, Experience Requirements:

• Bachelor’s degree in Business, Communications, or a related discipline.
• 3-4 years of experience in sales operations, customer service, or a related sales support role, preferably within wholesale or retail industries.
• Strong organizational and multitasking skills with attention to detail and the ability to prioritize and adapt to change.
• Excellent communication and interpersonal skills, with the ability to build relationships and work cross-functionally.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), G Suite, with experience in order management software or ERP systems (experience with EDI, RepSpark, Full Circle, Domo, etc. a plus).
• Ability to work in a fast-paced environment, adapting to changing priorities while maintaining quality and efficiency.

Additional Attributes:

• Highly motivated self-starter who requires no day-to-day direction.
• Team player with a positive attitude and a collaborative spirit.
• Customer-focused mindset, dedicated to providing exceptional service.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Highly organized with the ability to manage competing priorities.
• Passionate about excellence in all that they do and always seeking ways to improve, learn, grow and innovate.
• Demonstrate a passion for premium product and brand building with an eye for detail.
• Must be an awesome person passionate about being surrounded by other awesome people.

Location & Office Structure: This is an in-office hybrid position, mandatory 4 days per week in office in San Clemente, with the option to work from home 1 day per week.  Subject to change without notice as per company guidelines.

Compensation: The annual salary range for this position is $66,000 to $72,000 annually. Salary is based on the experience that you bring to the position.

Benefits and Perks:

• Generous product gift program and all brand discounts
• 5 year and 10 year Anniversary gifts and travel to desirable destinations, in accordance with plan guidelines
• Wellness program
• Medical, Dental, Vision insurance in accordance with plan guidelines
• Company paid life insurance
• 401k with employer match in accordance with plan guidelines
• 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year
• Paid beach and giveback days, bi annual team building events and other in person celebrations
• Work with talented and great people who share a love of melin
• Dog friendly office

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Salary : $66,000 - $72,000