Patient Service Representative

• Join Our Team as a Patient Service Representative •

A Patient Service Representative (PSR) primary role is to facilitate communication between patients, healthcare providers, and insurance companies. Some common responsibilities include:
1. Scheduling Appointments
2. Patient Registration
3. Answering Inquiries
4. Insurance Coordination
5. Maintaining Records
6. Handling Payments
7. Communication Liaison
8. Problem Resolution
Overall, PSRs play a crucial role in providing excellent customer service and ensuring the administrative aspects of patient care run smoothly! If you are looking for a rewarding career, look no further and apply today!!
Our Amherst Outpatient Clinic is located at 3950 East Robinson Road in Amherst.

Benefits & Perks:

• Paid Holidays
• Additional Paid Time Off (PTO)
• Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: https://studentaid.gov/manage-loans/forgiveness-cancellation)
• Casual dress code
• Health, dental & vision insurance options
• Paid Employer sponsored life insurance.
• Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
• Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
• Up to $180 annual gym reimbursement
• Take advantage of our Dental & Outpatient Mental Health services while working
• Employee referral program

Salary Range: $15.60 - $21.00 per hour.
Responsible to: Director of Outpatient Clinic

Job Summary:
The Patient Service Representative in the Outpatient Clinic provides excellent customer service to patients receiving outpatient mental health services. This position is responsible for greeting and registering patients, obtaining and verifying insurance information, and initiating the client record in the electronic medical record. This position also collects insurance copays and sets up future appointments. The Patient Service Representative may also assist Psychiatrist(s) in obtaining prescription refills and supports the clinicians as needed.

Essential Job Duties:

• Answers phones, greets patients and schedules appointments in a friendly and courteous manner on a daily basis utilizing scheduling software.
• Confirms patient appointments daily by telephone and text system at least 2 days in advance.
• Utilizes insurance verification systems as outlined in Front Desk Policy. Contacts insurance companies for insurance verifications, and requests for referrals and preauthorization’s one week prior to the patient’s appointment.
• At the time of the patient appointment:
• Collects appropriate co-pays from patients
• Makes copies of patients insurance card and scans into EMR
• Enters and updates as needed demographic and insurance information into EMR
• Answers patient questions regarding billing and financial information
• Initiates new patient charts and updates current patient charts in the EMR data base, ensuring all insurance information is accurate on a daily basis.
• Assists Psychiatrist with prescription information and appointment scheduling.
• Provides general mailings to patients when necessary.
• Collects and distributes mail and messages.
• Maintains a neat and orderly work environment along with the patient waiting area.
• Adheres to all agency and program policies and procedures.
• Performs other duties as requested by supervisor.

Skills:

• Computer and data entry skills
• Multi-tasking skills
• Knowledge of counseling procedures, medical coding and billing
• Knowledge of HealtheNet and EPACES/eMedNY
• Excellent customer service skills with the ability to communicate effectively and courteously with the general public, patients, medical personnel, community agencies, and co-workers.
• Attention to detail

Minimum Education Required:

• High School Diploma (Associate’s Degree preferred)

Minimum Experience Required:

• 1-2 years of medical office experience preferred

License/Registration/ Certifications Required:

• NYS Driver’s License

Training Requirements:

• New Hire Orientation

Physical Requirements:

• The overall nature of the position is sedentary requiring little physical effort with occasional light physical exertion required. There is little, if any, exposure to environmental conditions.
• The constant physical demands of the position are sitting, talking, hearing.
• The frequent physical demands of the position are standing, walking, climbing, repetitive motions, and eye/hand/foot coordination.
• The occasional physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.

Salary : $180 - $600