Medical Office Manager

Olympia starts with a true love of chiropractic care and physical therapy and fuses that passion with science and training to create an unmatched standard of care for patients. We love our work, and that enthusiasm is evident in all we do, both in the clinic and in the community. With four points of service across the western suburbs of Chicago, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes Olympia Chiropractic and Physical Therapy the best place to redefine recovery.

JOB PURPOSE

Support company operations by maintaining office systems and supervising staff.

Report directly to the Clinic Director.

ROLES & RESPONSIBILITIES

GENERAL

· Making sure practice runs smoothly and efficiently.

· Meeting with Clinic Director (summary of all office activities)

- Weekly (review statistics / day-to-day operations / problems & conflicts)

- Monthly (review statistics / personal evaluation / state of clinic)

· Supervise all staff; professional and administrative.

- Coordinating lines of communication between practice leaders and team.

· The team is trained and equipped in all applicable areas.

· Maintain office services by organizing office operations and procedures

- Maintaining company office policies & procedures (employee manual)

- Oversee administrative and support staff PTO / non-PTO.

- Management of location Paycom (payroll / PTO / “ask here”)

· Maintain office operating system (Genesis) including all updates.

· Monitor office expenses

- Order all necessary office and medical supplies.

- Communication with outside vendors (i.e. building maintenance)

PATIENT CARE COORDINATION

· Maintenance Office Scorecards / Practice Statistics

- Track and evaluate Vital Signs & KPI

- Keep doctors informed by reviewing and analyzing reports, summarizing information, identify trends (i.e. upward & downward trends)

· Maximize patient care, clinic growth / stability and maximize team effort.

· Patient Case Management

- Health insurance verifications

- Prior-authorizations

- Additional tests ordered (i.e. MRI, referrals, etc.)

- Presentation of financials to patient (PCC role)

· Manage all patient accounts

- Bills / Payable / Receivable (communication with I&B department and Clinic Director)

- Monthly Patient Statements

- Review patient cases and handle all issues with (patients in need of special attention) (i.e. financial, issues, trade concerns, special patient arrangements)

- Oversee patient EFTs in payment systems & Genesis

- Maintain knowledge of insurance and medical codes and terminology by monitoring all medical billing and insurance issues, including Medicare.

FRONT DESK MANAGEMENT

· Overseeing Front Desk staff; Appointment book / schedule

- Includes working front desk when applicable (coverage, supportive help, etc.)

· Make sure all digital leads are called and scheduled proficiently.

· All front desk shifts are covered (PTO management)

· Front Desk Training

- Perform and Maintain all Front Desk weekly trainings (role playing) according to TRP modules. These trainings always occur and are not missed or rescheduled.

Job Type: Full-time

Pay: $27.00 - $29.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday

Work Location: In person

Salary : $27 - $29