Concierge - Little Caesars Arena

Amaze, Inspire, Unite

Job Summary:

To be an ambassador of Ilitch Sports Entertainment, by providing first class customer service to every single guest.

Key Responsibilities:

• Welcome and greet all of our guests and assist them with any question or need they may have during their visit.
• Maintain the integrity and exclusivity of private clubs and premium areas at multiple venues.
• Own guest concerns from initial discovery through the resolution of their concern during events.
• Engage guests at every opportunity, including building rapport with season ticket holders and repeat guests.
• Be knowledgeable in and consistently uphold venue/company policies.
• Proactively be aware of situations that could be detrimental to the guest & colleague safety.
• Problem solve.
• Be available to work 80% of all ticketed events at Little Caesars Arena, DTE Energy Music Theatre and Michigan Lottery Amphitheatre at Freedom Hill.

Minimum Knowledge, Skills and Abilities:

• High school diploma and one to two years of customer service related experience is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other colleagues of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Preferred Knowledge, Skills and Abilities:

• Emotional Intelligence – the ability to recognize, understand and manage one’s own emotions, as well as the emotions of others.
  This includes: self-awareness, self-regulation, internal motivation, empathy and social skills
• Positive Attitude – people who tend to look on the bright side of things.
  This includes: being friendly and engaged with guests, putting in extra effort to deliver “WOW” service moments, getting along well with other team members, and taking on challenges that others might try to avoid.
• Adaptability and Flexibility – being ready to quickly adapt to changing circumstances and guest’s needs.
  This includes: the ability to multitask efficiently, the willingness to take on new tasks, learn new processes, systems, technologies and being comfortable with erratic work schedules.
• Passion for Helping People – being passionate about the guest experience and helping people.
  This includes: understanding that guests are buying more than a ticket to an event, working well with teammates, other departments and leaders, personable attitude and friendliness, smiling and eye contact.

Working Conditions:

• Irregular and extended hours including nights, weekends, and holidays.
• Ability to climb stairs and stand for long periods of time.
• While performing the duties of this job, the colleague will be exposed to outside weather conditions.
• The noise level in the work environment is extremely loud.
• Frequent visual/auditory attention.
• Ability to occasionally lift and/or move up to 25 pounds, including pushing a guest in a wheelchair.
• Specific vision abilities required by this job include close vision, distance vision, and color vision.
• May be asked to assist with venue clean-up, including bending and lifting.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment  is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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