Crowd Manager – Ilitch Sports + Entertainment

Amaze, Inspire, Unite

Job Summary:

The Crowd Manager is responsible for maintaining security and safety across six sports and entertainment venues across metropolitan and downtown Detroit. Crowd Manager’s ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events at Little Caesars Arena, Comerica Park, Fox Theatre in Downtown Detroit, Pine Knob Amphitheatre in Clarkston, Michigan Lottery Amphitheatre in Sterling Heights and Meadow Brook Amphitheatre in Rochester Hills.

Key Responsibilities:

• Ensure a safe and friendly atmosphere for all colleagues and guests.
• Regulate and control access to restricted and secure areas.
• Manage the movement of activities and guests.
• Perform security screening through the use of Walk-Through Metal Detectors (WTMD), handheld wands, X-Ray and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside the venues.
• Interact with guests attending events while providing information and direction in a positive and friendly manner.
• Provide effective communication both verbal and written where appropriate.
• Identify, diagnose and resolve safety concerns.
• Write an accurate incident report by recording and communicating information, observations, and occurrences in writing (electronic format) so others will understand. Interview witnesses and other persons relevant to a specific incident and attach photographs and other documents to reports as necessary.
• Notify executive level management and/or proper authorities as situations dictate.
• Mitigate disgruntled patrons, guests, visitors, and staff and confrontational situations using de-escalation techniques.

Minimum Knowledge, Skills and Abilities:

• Strong verbal and written communication skills.
• Exhibit and maintain professionalism when interacting with others, especially during stressful situations.
• Exercise good judgment and emotional control while remaining objective when interacting with colleagues and guests.
• Exercise integrity in all aspects of job duties and performance.
• Reliable in reporting for work on time and when assigned.
• Ability to use a handheld radio and/or other communication devices to communicate with and stay in contact with other security personnel.
• Working all 6 venues is not required but colleagues are encouraged to work as many different venues as possible.

Working Conditions:

• Must be able to stand and walk for extended periods of time, usually 6-7 hours.
• Must be able to navigate stairs.
• Must be able to reach with hands and arms and use hands and fingers to handle objects and operate equipment necessary to perform primary duties.
• Must be able to bend and lift objects necessary to perform primary duties.
• Must be able to work in a variety of outdoor climates including extreme heat and cold, humidity, rain, and darkness.
• Must be able to defend self or others, using minimal physical force if necessary, and only in accordance with corporate use of force policies.

Education and Experience:

• Must possess a high school diploma or equivalent.
• Current or previous experience in the fields of law enforcement, fire service, medical service, security, or military is preferred.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment  is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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