Service Manager - Olympia Subaru

Are you aService Managerlooking for a new opportunity to join a growing and enthusiastic family-owned automotive group? Are you looking for a challenge that will allow you to showcase your skills as a dynamic leader capable of leading a Subaru franchise to growth while delivering exceptional CSI? Do you have a proven track record of implementing and executing processes while delivering best-in-class operational results? If so, you could be just the candidate we have been searching for to join our growing dealership group!

We are looking for aService Managerwho knows how to build and implement successful processes that deliver profitable results. Our ideal candidate will have a proven track record of success and play a critical role in helping to move-the-needle of our Fixed Operations performance by driving operational efficiency, enhancing the customer purchase experience, and maximizing revenue opportunities while managing expenses.

Position Overview

In this role, you will be tasked with collaborating with dealership personnel to solve problems, while achieving budgeted revenue and net profit targets. Provide training, support and guidance to the Service Department staff, promoting and inspiring a culture of collaboration.

• Ensure achievement of manufacturer benchmarks by managing and further understanding the specific requirements set forth by each OEM.
• Monitor and analyze aftersales performance data to identify opportunities and challenges, implementing corrective action when needed.
• Analyzes department budgets to identify areas in which profit opportunities can be maximized or cost can be minimized, and operating budget can be achieved.

Who will I report to?

You will report to the General Manager

Relevant Work Experience:

• Bachelors degree in business administration or a related field (preferred).
• 5 years of progressive single or multi-dealership operations experience, preferably working as a Service Manager or Service Director. Parts experience is also a plus.
• Fluency in Reynolds, ability to write op codes, electronic multipoint utilization, and a proven track record of delivering CSI ahead of National OEM benchmarks.
• Understanding of dispatch processes, electronic MPI tools, declined services, and DMS reporting,
• Understanding of OEM warranty claim requirements, and manufacture KPIs.
• Excellent verbal, non-verbal, and written communication skills.
• You are competitive and self-motivated with eagerness to improve.
• Professional appearance, demeanor, and work ethic.
• Excellent time management skills, with a proven ability to meet deadlines.
• Proficient in MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint).
• Ability to coach, mentor, and train dealership personnel.
• Valid, current Driver's License with an acceptable MVR that meets requirements for insurability.
• Must be willing to submit to a pre-employment background, credit check and drug screen.

We offer a competitive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts