What are the responsibilities and job description for the Customer Service Representative position at Olympic Industries?
Where Precision Meets Passion: Build Your Career with Olympic Industries!
Embark on a journey towards a bright future by becoming a valuable member of our dynamic work community. At our company, we not only prioritize your career growth but also invest in your skills and development, ensuring a rewarding and fulfilling professional journey.
We are searching for a dedicated Customer Service Representative to join our team.
Olympic Industries began operations in 1959 with the goal of becoming the most reliable and trusted source for steel fabrication services in the area. By combining the finest metal-working craftsmen available and state of the art fabrication equipment, OI's goal is to constantly improve and evolve while earning customer respect along every step of the way.
Today, Olympic Industries has a combined production area of over 50,000 square feet, with state-of-the-art laser, punch press, press brake, welding, and milling machinery. Our extensive production equipment capabilities are complimented by our skilled workforce, and commitment to providing our customers on-time, turnkey solutions.
At Olympic Industries there is the firm belief that great people are the backbone to a great company. We take pride in servicing our customers the right way and know that such pride starts with every operator in a job well done.
We offer a workplace community that outshines the rest! We care about every team member and their family, we offer competitive pay as well as an outstanding benefits package that includes Medical, Dental, Vision, HSA, 401k, Paid Time Off, Short-Term and Long-Term Disability and more!
Our unique work schedule sets us apart - we operate Monday through Thursday, with four 10-hour workdays and no weekends! This schedule allows our team members to enjoy an extended weekend, fostering a healthier work-life balance.
What is a Customer Service Representative?
A Customer Service Representative (CSR) serves as the primary point of contact between the company and its clients. They are responsible for handling inquiries, providing product or service information, processing orders, and resolving any issues related to customer needs. CSRs must have a solid understanding of the company's metal fabrication processes, products, and timelines to effectively communicate with clients and ensure satisfaction. They work closely with sales, production, and logistics teams to ensure seamless customer experience, maintain strong client relationships, and support the company's business objectives.
In this role, you will:
Enter orders and jobs for various customer accounts
Review open order customer reports
Confirm deliveries, order status, relay late orders to account managers & customers, and facilitate expedites.
Perform documentation and data entry for customer accounts
Support Account Managers
Coordinate shop schedule with management
Coordinate the cross-selling projects between multiple businesses
Other duties as assigned
To succeed in this role, you must:
Have general Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
Have effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
Have a positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
Have experience working with shipping and order management
Have effective verbal and written skills - must be able to explain technical parts and information clearly and able to communicate with customers and accurately input orders.
Knowledge of manufacturing is preferred
Apply online today for consideration-let's build a successful future together! Please note that we are currently accepting online applications only. No in-person applicants or employment/temporary services at this time.
We are proud to be an Equal Opportunity Employer, welcoming and encouraging applications from everyone. Our company participates in E-Verify to ensure a fair and inclusive employment process.
Explore opportunities in:
Metal Fabrication
Production
Metal Stamping
Quality
Machine Operation
