Membership Manager

Description

Job Description – Membership Manager

Company Overview
The Olympic Peninsula YMCA is a non-profit organization that focuses on youth development,
healthy living, and social responsibility. Our mission is to strengthen communities through
programs and services that build a healthy spirit, mind, and body. We strive to promote the
values of caring, respect, responsibility, and honesty. We are open to people of all ages,
beliefs, incomes, races, genders, and abilities.

Job Description/General Function
Under direction and in consultation with the Branch Executive, the Membership Manager
oversees the day-to-day operations of the YMCA membership services department, ensuring
a positive member experience that reflects our commitment to strengthening the community
and delivering exceptional service. This role also manages and assists with administrative 

functions that support organizational efficiency, aligning with YMCA policies and mission-
driven goals.

Key Responsibilities:
1. Membership Operations:

• Lead the membership team in providing outstanding service, including onboarding, engagement, and retention strategies.
• Ensure all membership processes (registration, billing, renewals, and cancellations) are accurate, timely, and in compliance with YMCA policies. Direct unresolved billing or payment issues to the billing coordinator.
• Oversee processing over membership and program support applications.
•  Develop and implement initiatives to improve member satisfaction, retention, and engagement, analyzing data and feedback to optimize outcomes.
• Manage member communications, including email, phone, and in-person interactions, to address concerns and resolve issues promptly.

2. Administrative Management:

• Oversee administrative functions that support facility operations, including inventory control, scheduling, and administrative support to other departments as needed.
• Ensure timely and accurate reporting, billing, and financial tracking for memberships, programs, and donations.
• Maintain organized records and documentation in accordance with YMCA standards and regulatory guidelines.
• Ensure efficient processing and reporting of membership and program revenue and bank deposits.
• Analyze and adjust operations based on financial performance metrics.

3. Staff Development & Supervision:

• Recruit, hire, train, and supervise membership staff, ensuring alignment with
• YMCA values and performance standards.
• Conduct regular team meetings, one-on-ones, and performance evaluations fostering a culture of growth, accountability, and teamwork.
• Train, coach, and support membership staff, promoting a positive and inclusive work culture.
• Develop and facilitate training for membership staff to enhance skills in customer service, systems use, and YMCA-specific programs.

4. Facility Operations & Risk Management:

• Collaborate with other department managers to enhance member experience and streamline processes that benefit both members and staff.
• Assist in facility scheduling and coordinate with program departments to ensurefacility availability and effective use of resources.
• Ensure branch facilities are well-maintained, safe, and meet all operationas standards.
• Ensure compliance with safety and legal regulations through adherence of all policies and procedures.
• Manage risk to protect the Y’s assets and reputation.
• Performs all other duties as assigned.

Qualifications

Required Skills and Experience

• Super Inter-Personal Communication skills-both written and verbal. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals effectively and clearly. Excellent vendor and customer relations skills required.
• Must have a thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishments of the YMCA goals, objectives, and mission in the community.
• Possess a concern for detail and accuracy and can manage time and delegate responsibility effectively.
• Must be highly motivated and possess a positive attitude towards the YMCA, character development, and our mission.
• Management experience, preferably in a YMCA or other nonprofit agency, is preferred.
• Prior experience in a membership/customer service-based business is strongly preferred.
• Be at least 21 years of age.
• CPR and First Aid certification within 30 days of hire.
• Pass a comprehensive background check.
• Ability to relate well to children and adults in all circumstances.
• Ability to respond to safety and emergency situations.
• Completes all required training which includes child abuse prevention training within 30 days of hire.
• Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adhere to policies related to boundaries with youths.

Working Conditions & Environment 

• Office/aquatics/fitness environment with constant interruptions.
• The noise level in the work environment is usually moderate.
• Evening and/or early morning, and/or weekend hours periodically
• Occasional travel required.

Physical Abilities

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, handle, or feel objects, tools, or controls; and talk and hear.
• The employee is frequently required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

Driver Requirements
Private Vehicle, Requesting Reimbursement

• Valid driver’s license
• Proof of insurance

YMCA Vehicle

• 25 years of age or older
• Valid driver’s license
• Driving record which meets or exceeds YMCA standards, driver records

Olympic Peninsula YMCA is an Equal Opportunity Employer

Salary : $24