Service Supervisor

Are you a natural born leader? Have a passion for plumbing and excel in sales and customer service? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too!

Olympic Plumbing Technology is seeking a talented Service Supervisor in Olympia, WA. This person will need to have the ability to manage the company workflow, inspire and facilitate training technicians, and successfully lead a great group of employees. The ideal candidate will have a current WA Journeyman or Master’s Plumbing license, 5 years of hands-on residential plumbing and management experience, as well as 3 years of experience in home service sales. This person will need to have strong technical skills, be revenue driven, and have the capacity to hold others accountable.

We Offer:

• $75K to $85K (Depending on skills and experience) with generous bonus potential!
• 100% medical coverage and Dental insurance
• Company vehicle
• Company uniform
• Flexible PTO plan (vacation, personal, and sick leave)
• 401K with a match
• Life Insurance
• Training and advancement opportunities

What You’ll Do:

• Manage day to day activities to ensure the success of the field technicians
• Effectively hire, coach and train technicians to maximize sales and customer service opportunities
• Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
• Work with other company/department leaders in driving sales and profitability
Develop and maintain a service offering strategy that meets current customer needs and contributes to positive trends in sales and gross margin
• - seek additional service offerings that will increase sales and profit
• Ensure that field work is performed in a safe, clean, timely, and orderly manner
• Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
• Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
• Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
• Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
• Assess and adjust manpower allocation daily in relation to customer demands and business needs
• Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
• Verify inventory and that trucks have been restocked
• Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
• Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service

What Makes You Great!

• You have a minimum of 5 years proven management experience in the plumbing service industry
• 3 years of in-home sales experience
• Strong technical plumbing knowledge, licensed plumber preferred
• Experience with Service Titan preferred
• A history of demonstrating excellence in team development, sales/operations, and customer service
• Strong organizational skills with close attention to detail; ability to multitask and prioritize
• Strong computer skills
• Ability to lead a technical team by providing leadership and mentorship
• Excellent interpersonal and communication skills
• Good understanding of inventory management and logistics
• Team player with a positive attitude
• Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check

If you’re ready to be a part of our team, apply today!

We are an Equal Opportunity Employer

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