Patient Service Rep. - Spanaway

Patient Service Representative (PSR)

Olympic Sports & Spine (OSS) is seeking an Experienced Patient Service Rep. to join our dynamic Spanaway clinic. Olympic Sports & Spine (OSS) is committed to providing quality customer service and care to our patients and being a great employer to our employees. This is a full-time position with full benefits, and the schedule is Monday - Friday from 9:00 a.m. - 6:00 p.m.

This position demands a high level of patient scheduling, including excellent communication, attention to detail, and proficiency using the Electronic Medical Records (EMR) system; Raintree is preferred. Effective time management skills and the ability to multitask and prioritize daily duties are also expected.

We are looking for a dependable, mature person with a pleasant demeanor who stays calm under pressure, can handle high-volume scheduling, and is looking for long-term employment.

SUMMARY OF DUTIES: This PSR will ensure that as many appointments are scheduled as possible by utilizing all available resources and communicating with clinic providers and patients.

JOB RESPONSIBILITIES:

• Continuously monitors and updates Lead Tracking dashboards, maintaining timely execution of scheduling responsibilities.
• Use Call Center system as designed.
• Execute the subsequent call and text protocol for each new patient on the waiting list until the patient is scheduled or until the protocol has been exhausted.
• Use the NP Scheduling site to coordinate scheduling with each clinic's Case Load Management system and ensure patients are scheduled with appropriate providers.
• Use the NP Scheduling site on the Javelin to correctly identify each provider's clinical specialties and schedules appropriately based on their diagnoses.
• Identify high-priority patients from referral queues for immediate calls/scheduling.
• Leave voice and or text messages for patients per protocol.
• In completing new patient scheduling duties, use the Single Page Intake form, collect e-mail addresses, send a welcome letter, advocate portal use, explain the value of completing paperwork in advance that accompanies the welcome letter, and prepare patients for the Patient Payment Agreement and putting a credit card on file.
• Overcomes scheduling obstacles using a variety of information resources.
• Moves scheduled patients to alternative providers at the clinic to create openings to accommodate new patients with scheduling restrictions due to insurance rules, therapy needs, gender preferences, or other requirements.
• Attends to Medicaid admission limitation policies.
• Manage all aspects of FCE and PGAP scheduling at OSS.
• Assign clinic locations for all referrals received without a specified clinic.
• Redirect referrals to alternative clinic's lead tracking queues as directed based on relative volumes, first appointment wait times, and other variables

Great Benefits

OSS offers a generous benefits plan, including paid medical, dental, and vision. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Education/Experience:

Minimum High School graduation or equivalent AND two years of experience in an appropriately related medical position scheduling medical appointments.

Salary : $20 - $32