What are the responsibilities and job description for the Field Service Technician position at Olyns?
Responsibilities
- Monitor fleet status
- Use remote tools to assess and triage issues
- Communicate with Olyns teams to remotely fix when possible
- Drive to kiosks to perform physical troubleshooting and repairs
- Convey recyclable materials from kiosks to depots
- Communicate and document issues and fixes via multiple platforms
- Interface with appropriate team members across operations, customer service, and engineering
Requirements and qualifications
- High School Diploma or GED
- 2 years minimum of field service technician work
- Hands on experience with mechanical systems ie. fasteners, chains, sprockets etc.
- Ability to lift heavy equipment components, tighten/loosen nuts/bolts, etc.
- Basic electronics & wiring experience preferred
- Excellent problem-solving and diagnostic skills
- Safe working practices in field environments
- Must be at least 21 years of age
- Access to a motor vehicle as a service vehicle, valid driver’s license & proof of insurance
- Excellent English communication
- Functional use of smartphone, laptop, and/or tablet
- Comfortable communicating via multiple channels: Slack, emails, texts
- Detail-oriented documentation skills and systematic approach to work
- Preferred: basic understanding of software processes, execution of commands in terminals
Description
We are seeking a skilled Field Service Technician to join our team. This role will require use of your mind and your hands to help us keep our fleet of recycling kiosks online and available on weekends and some weekday evenings. The ideal candidate will have a strong mechanical background with the ability to independently analyze, problem-solve, and take corrective action. They will have experience in field service and machine maintenance. In addition, the failure reporting and corrective actions you perform and document, will be used to improve the design and manufacturing processes for our kiosks and software systems.
A typical day will involve reviewing our fleet dashboards for issues and responding as needed. Some issues will be resolved through interaction with our operations, engineering, and customer service teams. Other issues will require onsite visits to troubleshoot and/or get kiosks back online. These repairs will require the use of various hand tools and personal protective equipment such as gloves and eye protection, as well as adherence to any safety policies regarding repair work.
Each visit will require documentation of the observable behaviors, likely causes, and service activities performed. Initially, this will be a contract position where you will use your own vehicle, and be reimbursed for mileage at the federal rate. As we grow our fleet, we will be looking for full-time field service technicians, and our ideal candidate would be able to grow into one of these roles.
Duties:
- Perform field service and maintenance on industrial equipment
- Troubleshoot and diagnose mechanical issues
- Maintain and repair machines as needed
- Provide excellent customer service by addressing client concerns and inquiries
- Analyze equipment performance and recommend improvement
- Conduct high voltage electrical work
Skills:
- Strong mechanical knowledge and aptitude
- Experience in field service and industrial maintenance
- Ability to maintain and repair electromechanical systems
- Knowledge of high voltage electrical systems
- Strong analytical skills to diagnose equipment issues
- Excellent customer service skills to interact with clients effectively
Job Types: Full-time, Part-time, Contract
Pay: $30.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $30
