What are the responsibilities and job description for the General Manager position at OM MANAGEMENT LLC?
Job Purpose:
Key Responsibilities:
- The General Manager is responsible for overseeing all aspects of hotel operations, ensuring the highest standards of service and profitability. This role requires a strategic leader with a strong background in hotel management, who can effectively manage resources, develop staff, and enhance guest satisfaction.
Key Responsibilities:
- Oversee daily operations of the hotel, ensuring efficient and effective management of all departments.
- Develop and implement strategic plans to enhance guest satisfaction and increase profitability.
- Manage and mentor department heads and staff, fostering a positive and productive work environment.
- Ensure compliance with health, safety, and regulatory standards.
- Analyze financial reports to identify areas for improvement and implement cost-effective strategies.
- Handle guest inquiries, complaints, and emergencies with professionalism and problem-solving skills.
- Utilize computer systems to monitor hotel performance and manage reservations, billing, and inventory.
- Collaborate with marketing and sales teams to develop promotional strategies and increase occupancy rates.
- Maintain strong relationships with vendors, suppliers, and other stakeholders.
- Stay informed about industry trends and competitor activities to ensure the hotel remains competitive.
Required Education:
Required Experience:
Required Skills and Abilities:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Required Experience:
- Minimum of 2 years in hotel management, with a proven track record of successful operations.
- Experience in overseeing daily operations, including guest services, housekeeping, and maintenance.
- Demonstrated experience in financial management, budgeting, and revenue forecasting.
- Experience in developing and implementing strategic plans to improve service quality and operational efficiency.
Required Skills and Abilities:
- Proficient in computer applications relevant to hotel management, including property management systems and Microsoft Office Suite.
- Strong people management skills, with the ability to lead, motivate, and develop a diverse team.
- Excellent problem-solving abilities, with a strategic mindset to address challenges and implement effective solutions.
- Exceptional communication and interpersonal skills to interact with guests, staff, and stakeholders.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Strong organizational skills with attention to detail and a commitment to delivering high-quality service.
