What are the responsibilities and job description for the Head of Customer Success position at Omada?
Omada is looking for an ambitious, motivating, and business-minded Head of Customer Success in North America.
Reporting to our Chief Customer Officer (CCO), your focus will be to lead, grow, and develop a high-performing team and help our customers achieve business value with Omada Identity. Omada Customer Success is one of the largest organizations within Omada, and as VP of Customer Success in North America, you will become part of the Global Customer Success leadership team.
The team is an international group of professionals working with virtually all parts of Omada to manage customer relations, ensure successful implementations, manage renewals, and upsell. The team will work very closely with a set of business partners in North America.
Why Omada?
Omada is a fast-growing global cybersecurity software company with offices in six countries and headquartered in Copenhagen, Denmark. We are a Gartner Magic Quadrant leader in Identity Governance and Administration with one of the most advanced SaaS platforms in the industry. Our vision is to “secure the world’s identities”.
The demand for data protection and groundbreaking IT governance solutions is skyrocketing by the day. According to the analysts, IGA is a $10bn market opportunity. Discounting SME and non-target territories, Omada targets 30% of that opportunity that is growing at 18% CAGR. We're investing in talent like you to keep our partners and their customers on the path to success. With our headquarters nestled in the heart of Copenhagen and a global presence spanning Central and Western Europe, as well as the United States, we're here to make a lasting impact on businesses worldwide through cutting-edge IT solutions
What you'll do
- Managing and growing an existing set of Omada customers in North America.
- Managing the full Omada Customer Success team in North America (approximately 12-14 people).
- P&L ownership of the Omada North America Services P&L.
- Managing sales and delivery of professional services to new customers.
- Close collaboration with the VP of Omada Sales North America.
- Expanding Omada's presence in North America.
- Regional strategy, growth strategy, and go-to-market strategy.
- Organizational leadership.
- Transformation – Delivery focus to Customer success focus.
- Working with the Omada Partner team to build a strong ecosystem of partners around Omada.
- Growing the team as Omada North America grows its set of customers.
- Strategic planning as part of the global CS Leadership Team.
Your profile
- Strong commercial acumen.
- Strong customer relations experience.
- Extensive experience in SW/SaaS implementation projects.
- 8 years of experience leading within the SW/SaaS consulting area.
- Strong stakeholder management skills.
- Strong strategic leadership skills.
- Experience working in a sales-driven organization.
- Experience with developing local strategies.
- Strong knowledge of working with business partners.
- Commercial experience in contracting and negotiations.
What we offer
- Growth potential and career opportunities for the right candidate.
- Member of the Omada Customer Success leadership team.
- A great team of experienced Customer Success colleagues.
- Get-together in Copenhagen three times per year with the leadership team.
- Extended health care package.
- Team-building activities
- Great work environment
MORE ABOUT OMADA
Omada is a modern technology company with a highly skilled and passionate team. We have a strong culture based around Team, which in Greek is Omada!
Omada’s core values are Teamwork, Ambition, Deliver Value in everything we do, and Constant Care. We are seeking long-standing relationships with our employees as we believe in the mutual positive effects these provide. Omada offers flexible working conditions in a modern work environment, and we are an Equal Opportunity Employer.
If this has caught your interest, apply now! We will interview on an ongoing basis and the position will be filled when the right candidate is found.
Omada is an equal opportunity employer and qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.
At Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.
The Omada product is rated as one of the very best in the world by analyst firms like Gartner, Forrester, and KuppingerCole and we have a high focus on keep developing our product to meet our customers’ business requirements.