What are the responsibilities and job description for the Customer Service Representatives-Part time position at Omaha Airport Authority?
In this exciting role, you'll be the first face that travelers see as they arrive at the airport, guiding them through our terminal with ease and ensuring they feel confident and cared for from start to finish. Whether helping them navigate construction zones or getting them to their gate smoothly, you'll be a vital part of creating a seamless and positive experience. Your work will have a direct impact on every traveler you encounter—leaving them with a lasting impression of OMA's premier customer service.
We’re looking for a quick-thinking, approachable, problem-solver who can connect with travelers. Ideal candidates will be empathetic listeners, knowledgeable about the airport’s layout, and always ready to use positive language to help. You’ll have the opportunity to make every interaction count and play a key role in ensuring every guest feels valued and supported.
If you’re passionate about customer service, thrive in fast-paced environments, and love making a difference in people’s day, we want to hear from you!
Essential Job Functions
Guide and Assist – Walk through various areas of the airport, offering travelers personal guidance to help them reach their destination with ease.
Be an Observer and a Helper – Stay alert, spot travelers who may need assistance, and proactively offer your help before they even ask.
Communicate with Care – Listen closely to travelers' needs, solve problems efficiently, and show empathy in every interaction to create a positive, reassuring experience.
Adapt and Connect – Adjust your communication style to meet the needs of different travelers, whether they're rushing to catch a flight or need more detailed assistance.
Master the Airport – Become an expert on the airport layout and procedures, so you can confidently answer any question and guide travelers smoothly through the terminal.
Stay Informed – Keep up to date on airport construction and changes, so you can direct travelers around any obstacles and ensure they have the latest information.
Provide Valuable Feedback – Share your insights on customer experiences and contribute ideas on how to continuously improve the traveler journey.
Other Duties as Assigned – Be ready to step in and help wherever you're needed to ensure the best experience for our travelers!
Knowledge, Skills and Abilities Required
High School diploma or GED preferred.
Ability to pass pre-employment drug screen and criminal history background check.
Flexibility to work a variety of shifts, including nights, weekends, and holidays.
Successful completion of the initial training program.
Excellent customer service skills and a strong work ethic.
Passionate about helping travelers.
Able to work on your feet for extended periods of time.
Bilingual ability preferred or the ability to use a translation service or application.
