Service Scheduler/Billling/Customer Service Rep

Service Scheduler/Billing Clerk/Customer Service

• Are you looking for a rewarding position with growth potential; but is challenging and demanding?
• Are you comfortable learning on the job, working under deadlines both independently and with direction?
• Are you an effective communicator (written and oral), with attention to detail, who is comfortable providing customer service over the phone and in person?
• Are you open to constructive feedback?
• Are you flexible when it comes to your work schedule?
• Are you a team player who can respond appropriately when handling internal and external conflict?

If you answered yes all the above Omaha Door & Window is looking for the right candidate with experience or prior knowledge of the construction industry, specifically residential and commercial garage door knowledge. This position is our customer's first point of contact. Therefore, it is important to understand garage door:

• parts
• operation
• door openers
• motors
• tracks
• rollers
• springs
• cables
• hinges
• sections

To be successful in this position you need:

• Knowledge of the Greater Omaha Metropolitan area because this position is responsible for routing our technicians to our customers.
• The ability to ask probing questions, to assist the technician with identifying why the garage door is not working properly.
• The ability to handle multiple projects with effective time management skills.
• Computer skills including knowledge of Microsoft Office and other applications.

Omaha Door and Window is the oldest & largest new and replacement door & window company in the Omaha metro area. We are a trusted, family-owned business for over 60 years. We are seeking great people to join our family and be a part of one of the best door and window companies! We know what it takes to build a strong foundation and a strong company. We are always on the lookout for experienced and driven applicants to join our team and find long term careers.

Come join a winning team that you can make a difference with.

Essential Functions:

• Supports the Company's mission, vision and core values
• Maintains contact with managers, sales staff, and installers on assigned projects
• Schedules and assigns installers to projects daily based on their skills and expertise
• Keeps the schedules updated throughout the life of the project, generating reports, and identifying deviations notifying managers, sales staff, and installers of these changes
• Answers and routes inbound calls professionally and efficiently
• Dispatches inbound calls to service technicians as needed
• Ensures picking tickets have correct, detailed information including installer dates, times, inventory numbers, and any pictures enabling the ticket to be billed properly
• Documents customer and service company call information to allow for proper flow of paperwork
• Provides customer service via telephone or walk-ins at the counter
• Takes service applications
• Responsible for billing on Net 30 customer accounts
• Assists with COD billing as needed
• Creates service tickets as needed
• Assists with timekeeping for service personnel
• Provides assistance in answering service installers/technicians questions as needed
• Responsible for after-hours and on-call phone service
• Maintains day-to-day communication with the Service Manager

Educational/Experience Requirements Needed to Perform the Duties of the Job:

• High School Diploma or General Education Degree (GED)
• A minimum of (1) year of customer service experience
• Ability to work after hours and Saturday's
• Proficiency in computer programs such as Microsoft Office
• Experience in handling multi-line phone system
• Must be able to pass (post-offer) background check and drug screen

Physical Requirements:

• Occasional lifting up to 25 lbs
• Near vision and far vision necessary and the ability to adjust focus
• Good hearing and continuous verbal (speaking) communication
• Occasional reaching requirements of out, overhead, and low (below knees)
• Must be able to do continuous sitting and frequent standing
• Must be able to climb stairs, and ladders
• Good dexterity of fingers/hands

Equipment Used Regularly:

• Computer and computer software
• Telephone

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Do you have experience working in an office environment that requires you to multi-task?
• Do you have prior experience scheduling employees to go from one job assignment to another?
• Do you know the Omaha metropolitan area from a geographic standpoint? Meaning do you know streets that divide North Omaha from South Omaha? Or streets that divide East Omaha from West Omaha?
• Are you able to work overtime if needed?
• Do you have flexibility to work Saturday mornings at least once a month?

Experience:

• scheduling: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Omaha, NE 68117 (Required)

Ability to Relocate:

• Omaha, NE 68117: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20