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Patron Services Lead

Omaha Performing Arts Society
Omaha, NE Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/17/2025

Job Description

Job Description

Description :

This position is responsible for providing high quality service in a professional, timely manner by communicating, coordinating, and supervising Patron Service Representatives to attain O-pa goals for specified events / performances, including sales and reconciliation of walk-up tickets.

Pay range for position : $18-$20 / DOE

The Patron Services Lead coordinates all aspects of patron service related to ticketing at specified events and is responsible for weekly, time-sensitive department projects assigned by the Patron Services Manager.

This position must uphold the O-pa Core Values of Team, Inclusion, Trust and Integrity.

Position Duties and Responsibilities :

  • Continually provides exemplary patron service.
  • Responds with sensitivity and professionalism to the practical needs of patrons and O-pa staff in all interactions, including solving patron service issues and / or complaints.
  • Processes ticket transactions (single, subscription, ticket exchanges, etc.) on Tessitura (online, integrated ticketing software).
  • Balances daily ticket sales and works with other Patron Services Representatives when balancing their daily ticket sales.
  • Upholds ticketing policies and procedures including, but not limited to; ticket sales, refunds, exchanges, lost-stolen tickets and Internet ticketing.
  • Represents O-pa expertly while working with constituent groups who use Ticket Omaha box office services.
  • Supervises Patron Services Representatives in the execution of their event / performance related duties for specified events.
  • Produces event / performance related reports requiring balancing and reconciles cash before closing of Ticket Omaha box office for specified events.
  • Continually learns current and / or new systems, policies and procedures and stays abreast of new program developments.
  • Processes patron transactions including, but not limited to; low level gift processing, address updates and entering new patron records into the system.
  • Completes weekly departmental projects in a timely manner as assigned by the Patron Services Manager.
  • Assists in the training and development of part-time Patron Service Representatives.
  • May be required to perform other duties as assigned.

Requirements :

Minimum Experience and Qualifications :

  • Two (2) years prior customer service experience.
  • One (1) year previous supervisory experience preferred.
  • Strong, proven customer service skills.
  • Ability to efficiently and accurately handle cash transactions and reconciliation.
  • Prefer prior cash handling experience.
  • Proven ability to work well with others in a team-based environment.
  • Requires evening and weekend availability.
  • Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint).
  • Proficient in using personal computer hardware and software.
  • Professional demeanor.
  • Excellent communication and interpersonal skills.
  • Must be able to effectively and efficiently communicate in English.

    • Minimum Education Requirements :

  • High School Diploma or equivalent (GED).

    • Supervisory Responsibilities :

  • Supervises Patron Services Representatives at specified events.

    • Physical Demands :

  • No physical exertion required.
  • Required to sit for long periods of time.
  • The noise level in the work environment is moderate.

    • Equipment / Machinery Used :

  • General office equipment (computer, telephone, fax, copier and printer)

    • Salary : $18 - $20

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