Corporate Security Operations Center (CSOC) Operator

Responsibilities

• There are two openings for this job with different shifts available. Shifts are below:
  
  

2nd shift

Overnight shift

The Corporate Security Operations Center (CSOC) Operator, under limited supervision, is primarily responsible for staffing shifts on the 24/7/365 CSOC watch floor. Operators support critical infrastructure protection compliance through `eyes on the glass' physical security systems monitoring and initial handling of incidents. Operators provide security service support to OPPD personnel and operations through the timely identification, analysis, and response to alarms and calls for service related to security matters. Operators continually maintain situational awareness and coordinate with support personnel to resolve incidents.

This role is the `front-line' position performing critical monitoring, analysis, and reporting from event triage to incident escalation. CSOC Operators serve as the day-to-day end user of OPPD security systems to include access control systems, intrusion detection systems, and video surveillance cameras along with environmental monitoring and mass notification systems.

Additional daily duties include:

• Prepare incident reports and log shift activity,
• Monitor and identify security issues - assist to resolve issues and coordinate with internal teams for remediation,
• Dispatch, guide, track activity, and complete status checks on contracted and mobile security personnel,
• Activate Quick Reaction Checklists (QRCs), follow established processes and procedures, and make appropriate notifications when security events occur
  
  

Position Specific Responsibilities/Accountabilities:

Monitoring and Response:

• Monitor Corporate Security systems, OPPD environments, and local/national news media for active alerts and critical event information that has the potential to negatively impact business operations. Systems include but are not limited to:
• Access management
• Duress and intrusion detection
• Fire alarm, fire suppression, and facility controls
• Critical information technology systems and services
• Physical security surveillance cameras
• National Weather Service alerts
• Local and national level news media
• Escalate critical event information to designated contacts internally and externally
• Dispatch security personnel and other designated staff for incident management
  
  

Physical Access Control Support

• Provide after-hours/emergency addition/removal of individual access authorizations as directed by designated management authority
• Report all protected area site access changes to designated parties per compliance regulation
• Generate and disseminate daily, weekly, monthly, and ad hoc access reports
• Initiate response to attempted and/or unauthorized access to NERC CIP protected areas, or unapproved access to District sites/assets
  
  

Service and Support

• Establish and maintain effective working relationships with team members and business partners.
• Execute daily support operations according to procedure.
• Maintain radio communication with on-duty security officers as part of welfare and safety checks
• Direct business partners to self-support services and associated documentation when possible
• Participate in training new hires to the team
  
  

Documentation

• Develop and maintain knowledge of pertinent policies, procedures and protocols including regulatory and compliance agency requirements
• Document safety, security and incident activities per procedure
• Provide constructive process and procedure improvement suggestions
  
  

Qualifications

Required:

• High school diploma or equivalent
• No record of felony convictions
• Use phone, email and internet for communications
• Must be able to work independently and under limited supervision
• Valid driver's license
  
  

Preferred:

• Associates Degree
• Experience working in a call center, dispatch center, alarm monitoring center, security operations center or cyber network operations center
• Experience performing under stressful and emergency conditions
• Experience using multi-channel radio for communication
• Ability to multi-task effectively, rapidly assess various situations and respond per procedure
• Strong customer service and interpersonal skills, including the ability to communicate clearly and professionally, both verbally and in writing with others at all levels of the organization
• Adaptable and willing to learn new systems/services as processes and technology change on a regular basis
  
  

Closing Statement

Salary:

$22.04

Local 1483

At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before 1/21/2025.

Recruiter: Scott Green - smgreen@oppd.com

• PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.