What are the responsibilities and job description for the Client Services Seasonal Associate position at Omaha Storm Chasers?
Title: Client Services Seasonal Associate
Department: Sales
FLSA Status: Exempt
Reports To: Client Services Manager
Last Revision Date: December 12, 2024
Summary:
The Client Services Seasonal Associate works with the Sales & Client Services team(s) and clients to ensure that contracts are executed, and client relationships are managed to the benefit of the organization. The ideal candidate is available prior to Opening Day (April 1), and can remain on board through the duration of the baseball season.
Responsibilities (applicable to DBH Omaha LLC and Alliance Omaha Soccer, LLC):
Department: Sales
FLSA Status: Exempt
Reports To: Client Services Manager
Last Revision Date: December 12, 2024
Summary:
The Client Services Seasonal Associate works with the Sales & Client Services team(s) and clients to ensure that contracts are executed, and client relationships are managed to the benefit of the organization. The ideal candidate is available prior to Opening Day (April 1), and can remain on board through the duration of the baseball season.
Responsibilities (applicable to DBH Omaha LLC and Alliance Omaha Soccer, LLC):
- Collaborate with Client Services team to execute client benefits, amenities, services, programs, surveys, and events throughout the year
- Assist in tracking group sales inventory
- Assist in coordination execution of groups sold – including distribution of tickets and preparation/execution of hospitality
- Communicate hospitality and catering needs with food and beverage provider
- Maintain records of all customers and prospects by utilizing CRM tool
- Act as back-up to ticket operations for all events
- Collaborate with ticket operations staff to convert inbound customer inquiries to sales and to resolve concerns/issues with customers
- Assist Client Services Manager with execution of sponsorship contracts as needed
- Assist with entertainment of clients and potential clients at hosted events
- Build and foster relationships with past, current, and potential new clients
- Generate communications to all groups regarding upcoming event opportunities and usage of tickets/suites that are part of their contract on a consistent basis
- Communicate effectively with all clients and potential clients to deliver customer service that meets management expectations
- Other duties as assigned
Knowledge and Skill Preferences:
- Progress towards Bachelor’s Degree in Sports Marketing, Marketing, Business, or related field preferred
- Ability to solve problems quickly and give attention to details
- Ability to prioritize and manage multiple projects
- Ability to communicate easily and effectively
- Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Internet, and database programs
- Valid driver’s license and ability to drive for organizational business
- Ability and willingness to work varied and long hours including nights, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.