What are the responsibilities and job description for the Host or Hostess - OMAKAI sushi Wynwood position at Omakai Sushi?

Job description

READ BEFORE APPLYING

We are ONLY looking for individuals with at least 1 year of experience in a full dine-in restaurant. Fast food or restaurants without dine-in do NOT count as relevant experience. This position allows for the possibility of further growth within the company.

Currently, we are ONLY looking for individuals who are able to work full-time and have mostly open availability, including lunch, dinner, and weekend availability; we can be flexible with reasonable time-off requests.

For compensation, we work under a commission-based model. Host and hostesses receive a base pay plus a percentage of the service charge paid by customers. In addition, host and hostesses receive all takeout tips for customers picking up orders at the restaurant. Average pay ranges from $18-22 / hr. The base pay rate is negotiable based on experience and other factors.

Job Purpose

Hostesses and hosts are essential members of a full-dining restaurant team. Hostesses and Hosts are in charge of greeting dine-in clientele, seating, and accommodating customers, answering phones, and taking and packing to-go orders. Successful hosts and hostesses are able to make customers feel welcome and take care of all to-go customers’ needs in a timely and professional fashion.

Requirements for hiring (PLEASE do not apply if you don't meet the following 5 requirements)

Must be able to work lunches and dinners and have mostly open availability

Must have reliable transportation

Must be willing to adhere to dress code requirements

Must be a US Citizen or legal resident

Must have at least 1 year of hosting or serving experience in a full-dining restaurant. Fast food chains or any restaurant without dine-in services does not count.

Duties and responsibilities

Greet customers in a professional and friendly manner – this includes greeting arriving customers and thanking departing ones

Manage all reservation systems and optimize flow control - this includes being able to actively manage and optimize all flow controls

Seat and accommodate dine-in customers – this includes taking customers to their correct table, assisting customers that want to change tables, letting customers know their server will be assisting them shortly, and keeping tabs on customers’ seating in order to ensure all servers receive a fair and equitable number of customers

Answer phone calls – this includes answering all phone calls in a friendly and professional manner and helping customers, employees, or vendors or referring callers to a manager when requested or necessary, and taking customers' reservations

Handle to-go orders – this includes taking to-go phone or online platform orders accurately and professionally and packing them accurately and professionally while adhering to all internal and government-mandated food and beverage handling protocols

Count and handle register – this includes taking all forms of acceptable payments and counting the register before and after a shift

Know the menu – this position requires learning the entire menu accurately

Perform side jobs – this position requires performing side job duties before, during, and after each shift

Qualifications

High school diploma or equivalent preferred

High-end restaurant experience (e.g., casual fine dining or above)

Able to manage a reservation system and optimize flow controls

Japanese cuisine knowledge is a plus

Able to provide top-notch customer service

Display a professional, positive, and friendly demeanor at all times

Ability to maintain a positive attitude under pressure

Ability to handle money and operate a point-of-sale system

Willingness to take instructions in a professional and understanding manner

Ability to solve basic math problems

Working conditions

Mostly indoor dining working environment in a restaurant that handles a variety of fish, seafood, vegetables, fruits, wheat products, rice, dry seaweed, sauces, and many other food and beverage products. Candidates with food allergies must inform management during the application process. Noise levels may vary depending on how busy the restaurant is.

Physical requirements

Employee must be able to stand for long periods of time. Job requires some bending and kneeling in order to reach certain items such as plates, spoons, sauces, beverages, etc… Job requires moderate tray handling and lifting (maximum 35 lbs.). Job requires handling a soft drink hose to dispense soft drink beverages. Job requires pre-bussing and bussing tables that involves thoroughly cleaning tables and may include sweeping on rare occasions. Job requires maneuvering between tables and corners.

Direct reports

Assistant Manager and General Manager

Benefits :

Employee discount

Flexible schedule

Physical setting :

Upscale casual restaurant

Shift :

Day shift

Night shift

Weekly day range :

Monday to Friday

Weekends as needed

Work Location : In person

Salary : $18 - $22

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Host or Hostess - OMAKAI sushi Wynwood

What are the responsibilities and job description for the Host or Hostess - OMAKAI sushi Wynwood position at Omakai Sushi?

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